Linley & Simpson - York | Estate & Letting Agents

Every property I have rented and lived in within York has been managed by Linley and Simpson, and I found them to be very friendly and warm in their customer service-- and very approachable in handling a variety of issues throughout a tenancy at all stages. I have been very impressed with the excellent customer service of many of the team, but especially Harry and Beth, who have both gone above and beyond on multiple occasions, with engaging and helpful service.

This is myself and my partners first time viewing a property, and it was an incredible experience. The agent (Beth Suggitt) made us feel very comfortable to ask any questions we had and helped us feel even more confident that this is the flat for us. Thank you so much.

No stars isn't an option. I was with L&S York branch for a while as a landlord and it was a complete fiasco...AVOID USING THEM AT ALL COSTS. When my penultimate tenants left,L&S showed my lovely flat in a completely substandard state. Then,during the 1 year that the poor final tenants were in there was issue after issue and I was lied to more than once by L&S. In the end communication with them was so unreliable and bad,myself and the tenants just communicated directly and resolved many things ourselves. Beware some of the obvious bot ratings all saying the same thing and how great L&S are! In the end they dropped the management fee % from 12.5% to 10% to go some way to acknowledge how dire they are but it has been awful and I will never deal with a branch of L&S ever again. Not only that but I felt so sorry for the tenants I actually gave them some financial compensation out of my own pocket to apologise for their experience.

Lived in a property managed by Linley & Simpson for over 7 years. They were helpful at first, but service declined rapidly over the last few years. Near the end of our tenancy there was a *very* long list of repairs to be done that we had reported long before but nothing was ever done. I have many complaints about the awful service but my biggest complaint is that just before we moved out, an agent showed up completely unexpectedly wanting to do a viewing. I explained we had had absolutely no warning of this and that I was playing with my baby and her toys were out everywhere— the place was not in a state to view and we always pride ourselves in preparing the apartment beautifully before any viewings. They absolutely insisted on coming in, and I was forced to run around the apartment, tidying what I could in mere minutes as they waited outside the door and my baby was crying. Once finished, I waited out in the hall with my baby while the viewing took place. I called my husband to double check if he had received any communication about the viewing, to which of course he said no. When the viewing was done, I reiterated this to the agent and despite it not being our fault at all I was friendly about it and apologized for not being aware or ready. She doubled down and said we were absolutely notified of the viewing and acted as if I was lying. She did not apologize for putting me and my baby out at all. My husband later called Linley & Simpson to find out what happened and the agent had used the wrong number to contact us by. No apology issued.

Harry was lovely, very professional and gave a lot of detail of the property that he showed me around, any questions I had he sought to find the answer and made firm plans when he was going to be in next to be able to answer them. I was thrilled with how he conducted the whole process and recommended him for other potential clients.