Vets4Pets York Clifton Moor

Incredibly rude reception staff - just a simple enquiry and taking one of our pets off the system off the system due to passing away to be met by an incredibly pompous woman who acted as if we weren’t even worth the time of day! Not the right job for her by any means EDIT** the account is under my mothers name of whom does not wish to be shared here on google hence why I wrote the review.

Always great service from everyone at Vets4Pets, Otis loves coming to visit even when he doesn’t need any treatment! Rachel on reception especially makes a real fuss of Otis. We’ve always been able to get an appointment when needed and the opening times are absolutely great for people who work during the week.

At York clifton moor a Young lad with big curly hair (Sorry didn't look for a name tag) was very friendly and informative. Helped a great deal with Aquatic items and information about setting up a new fish tank.

I called recently to arrange an appointment for my very elderly hamster called Bugs. I was offered an appointment the same day, and we saw Paul the vet, he was extremely kind and talked us through everything. He offered medication first, and responded to any queries I had personally, and explained all the rationale and answered any questions I had. After a few days I called late afternoon, as I felt my little pet needed to be put to sleep and I was given a very late appointment the same day with Paul as he remembered treating him a few days before. When we arrived, he was so nice, and treated myself and my little pet with so much kindness. I cannot thank him enough for how he has treated Bugs. Although it was an extremely sad experience, it was made easier by the compassion shown both by Paul the vet and the reception team. It is lovely to see a vets who are so knowledgable and supportive towards small pets rather than just cats and dogs. Thank you for all you did for bugs

I’ve never had to call a vets before, and had no experience. The lady who took my call was so so helpful, and explained everything. She got me in for an emergency appointment for just over 2 hours after I called. The vet was brilliant - he was very informative and was very sensitive in the way he was explaining things. It wasn’t looking very optimistic for my hamster, which I knew, but the vet was ready to try fluids and antibiotics and seemed to really care. I cannot fault the service at all, it was excellent and I’m glad to say my hamster is back to her normal self! I wasn’t on a healthcare plan, so paid the emergency call out, but I was quite happy to pay that for the service I’ve received.