The Mind Shop
The Mind Shop, nestled on Goodramgate in the historic city of York, offers a unique retail experience where every purchase directly contributes to the vital work of the mental health charity, Mind. Visitors can explore a constantly changing collection of pre-loved items, including clothing, books, homeware, and accessories. It's an opportunity to find unique items and support a worthy cause simultaneously, helping to fund essential mental health services across the country.
This charming charity shop is dedicated to providing affordable goods to the local community and tourists alike. Shoppers can browse through an eclectic inventory of donated items, from vintage fashion finds to compelling reads, making it a perfect spot for sustainable shopping. The shop plays a crucial role in Mind's mission, offering a practical way for people to give back while enjoying the thrill of finding a bargain.
Visiting Information
The Mind Shop is open Monday to Saturday from 9:00 AM to 5:00 PM, and on Sundays from 10:00 AM to 4:00 PM. The shop features a wheelchair-accessible entrance, ensuring a welcoming environment for all visitors. For convenience, a variety of payment methods are accepted, including credit cards, debit cards, and NFC mobile payments.
Services & Amenities
Reviews from Google Maps
We periodically collect recent reviews for listings to help visitors decide if they'll like this venue. Members who claim listings can control where reviews and ratings are displayed, but we will not suppress negative reviews.
The reviews below were last updated on Saturday, 31 January 2026 at 07:55.
It was really sad to see today the attitude of the manager and an employee speaking too and about a customer. The customer had additional needs and wanted to know if they would reduce a top from £5.75 down to £5 to buy it. To be fair, the top wasn’t worth £3 and the condition it was in, but that’s not what annoyed me, It was the attitude of the manager who clearly stated to the lady “I will not reduce it and I am the manager”. She then chuckled and said to the other member of staff behind the counter that “we are not a car boot sale we are a business”. I actually really felt sorry for the customer and offered to buy it for them, but the managers attitude was that bad, I decided to walk out the shop and leave it at that. It doesn’t cost anything to show some manners, decency and a little bit of respect, especially to people who are not as well off as yourself and in need of a little help sometimes.
Unfortunately, like some of the other reviewers, I experienced similarly poor service from the older woman at the till. Everyone has a bad day, and I'm sorry that her poor service marred an otherwise fine shopping experience.
Very high prices. Condition isn't all great. Maybe if things were ironed and washed before selling then the prices would be fair. Management needs to take notice. We walked in for 2 minutes and overhead other people complaining about prices. Simple method: price low, turnover stock, keep the cash flowing. You get free stock daily. If the rails are full, do a sale.
No refund on faulty items
Had an unpleasant experience in this shop earlier: made an enquiry as to whether I could refund an unsuitable purchase and was rudely told there was no refunds unless item is faulty. There is nothing displaying this policy so I questioned this. The assistant was challenging and hostile, along with two other young women standing smirking at the till. As I turned to leave, there was a comment passed and they started laughing. As someone who has supported this shop for years, I will no longer be going in or donating goods. Customer Service? I don't think so.
Location
Interactive Map
View accommodation, attractions, restaurants, and events on the map
1 location
📍 9 Goodramgate, York YO1 7LW, UK
Contact & Information
Rating
Address
9 Goodramgate, York YO1 7LW, UK