Warren James

Me and my fiancé went into the store today to ask about getting my engagement ring made smaller and was greeted by the rudest women ever. I am unsure of her name however she had dark / black hair. She was extremely unhelpful when we asked questions stating to my partner “we only accept hard copy receipts” when my partner said he had ordered the ring online and couldn’t remember if we had received a hard copy receipt. We left the store feeling quite uncomfortable as the lady’s demeanour as soon as we entered the shop made it seem like we were a burden. Although the ring was ordered from Warren James we have decided to take our business elsewhere and have the ring resized at another business.

Excellent service very helpful and friendly got my now husband and mine wedding rings sorted even though his had to be ordered was here in a week. Also got 1 21st and 2 18th birthday presents which helped. Thank you

Such a beautiful gem in York! Very affordable and quality isn't compromised. The staff are friendly and helpful! Lovely range of elegant bracelets and rings at affordable prices

A big WOW experience here fine jewellery shopping at its very best. Excellent staff with friendly service and very helpful indeed. Plus great savings on buying here. I will without doubt be going ahead with another visit there to finish my early Christmas shopping. I was not rushed into buying anything and found it completely relaxing doing my jewellery shopping here.. If only all shops offered this service then York people would be much appreciated by this. Thank you so much for the lovely shopping experience..

Sales assistant couldnt wait to finish the sale and get us out! Bought a ring which she just put in a plastic bag!!!! Very poor service in this branch