Hotter Shoes York

Had a great experience after travelling to this store. I struggle to find comfortable wide fit boots and the customer service at this store was excellent. The woman who helped me (I believe her name was Ann) find my size, try on multiple colours and styles and which lead to me buying my first pair. I had such a positive experience and the boots are very comfortable, I think I'll be back for another pair soon.

Positive experience throughout whilst trying shoes on in hotter today with my mum. Not easy getting through town when you're a wheelchair user, especially on a busy Saturday. But Amy was attentive, professional and just lovely with nothing being too much trouble whatsoever. Thank you so much especially to Amy and also fellow staff for brightening and lightening our day.

I was helped today by Erika in York Store, she explained about different fittings and styles, very friendly and lovely shopping experience, I bought 2 pairs excellent customer service Thanks, a happy customer

My husband needed some sport shoes, we found a great pair for an extremely good price, saved lots of money. Brilliant service, girls good fun, made our shopping day. Thank-you we will be back.

We visited York last Thursday specifically to look for boots at Hotter as we no longer have a branch in Beverley. I knew exactly what I wanted but neither was in stock. Ann spent time discussing and investigating the options on line. Eventually we agreed that she risk an order from the warehouse( very low stock). Yesterday they were delivered to my house (2 days after ordering) and both pairs are perfect. Three cheers for Hotter and especially Ann. Great customer service. Great boots.