Diamonds Villa

The room was not clean on arrival. The floor and the toilet windowsills were dirty, and the shower was unclean, with something visibly stuck to it. Overall, the standard of cleanliness was unacceptable. Considering the price of £150, this was extremely poor value for money. My partner and I did not sleep at all due to how uncomfortable the bed was. I eventually had to get up at 4:05am because I was experiencing pain in my back and neck. This stay fell well below expectations, and I would not recommend it. On arrival a mobile phone number was on the door, phoned and the proprietor could not get logged in. Asked about parking, no spaces available had to park at the Indian restaurant and pay £14. Paying £150 for a small cramped room and then £14 for parking it was an expensive day break. After being advised to park the car first, then proprietor would ring me back, this did not happen, I had to ring him back. Very poor customer service.

The room we had was basic, two single beds. Painted battle ship grey which made it very uninviting, change the colour to something warmer, grey does not hide the dirt. It was freezing cold, a small oil filled heater was provided, but not much cop. There was a radiator behind the headboard and on a timer, but not timed for when we were there, after tea time. No radiator in bathroom to dry towels. Crisp white cotton sheets made it impossible to sleep properly, they were stone cold, I had to put a fluffy throw on the bed to sleep on, thankfully there was a extra blanket. Toiletries we're provided, as much tea/coffee as you wanted. No reception, so no staff on site. Checking in was very easy though. The door to the room did not fit the hole there was a gap all the way around, I'm sure this must break some fire safety code, I had to use the curtain tie backs as a draft excluder. There is too much furniture in this room, large double wardrobe, small chest of drawers and large chest of drawers, non of which we used. This room has so much potential. There was a small fridge, came in very handy. The property is 30 minutes walk into york centre or the bus stop is right outside. There are no facilities for breakfast. The property does not allow alcohol to be consumed on the premises, I assume for religious beliefs, that's fine by me, but as we were leaving we found out the the room opposite us was for live in staff, the door was open and we spied a waist bin full of beer cans. This review might sound really bad, but the room wasn't that bad, it was strangely ok. We paid £170 for 3 nights for two people, so I guess you get what you pay for.

The room was clean, but basic and small (to be expected with pricing). TV, small fridge and tea/coffee station was a nice touch. The room was slightly cold on arrival, but the electric radiator worked well and quickly warmed the room up. Good location from city centre.

We got wrong pin for enter inside and if you want to come in a room you should call. But problem is we tried to call several times on the number which found on the door. And it was no answer. I don't know why. We found another number after looking our booking information. But if you want to get pin codes, you should call them even you already paid for everything. But fortunately, our managers fix it very quickly. Room is fine for their money. We didn't expect luxury.:) but pillows may be softer. :) Rooms is clean. Towels, gels shampoo even conditioner were pleasant surprise.

Given the price this property is great - clean, all the amenities and close to downtown. However, as another reviewer mentioned, the room is TINY and cool until you run the space heater. Managemt can be unresponsive - I was promised more soap and never got it. But overall, given the price and quality of the room, these complaints are minor.