Holiday Inn York City Centre by IHG

Stayed here for a couple of days with my partner, the location of the hotel is absolutely perfect for getting into the city, and good amenities within 5 minutes of the hotel. The service we received on the front desk was nothing but exceptional, friendly, informative and service with a smile! However, the room left a lot to be desired, the bed was extremely uncomfortable along with the pillows, we came into our bathroom to find a yellow substance on the sink bowl which was slightly off putting, but putting negatives aside, the fact that shampoo, conditioner and shower gel was provided was fantastic and an unexpected addition! Overall a good hotel with great staff but the rooms could do with a little update!

Me and my wife stayed here for 2 nights at the weekend. Good points.... : Great location close to the main shops and the Shambles : The room was clean and just what we needed. Bad points..... : Despite having an early check in confirmation we was told on arrival that it was subject to availability. So after driving 2.5 hours we had to wait to check in. : Breakfast was chaos. ( I understand it was the weekend and the school holidays) 1 poor girl doing front of house, collecting plates and bringing food out to the buffet area. No cups on both mornings so I have to use plastic ones for a coffee. I didn't have a problem with the food I thought it was a good breakfast. : The window in the bedroom didn't seem safe and would violently shut itself during the night. Receptionist didn't seem to understand what I was trying to explain to him. : There is no parking on site, the closest we found was the Barbican around the corner which was £42 for 48 hours. Again, I'm going to put it down to the time of the stay. It was a weekend and the school holidays.

Excellent cleanliness, lovely room was spacious, bathroom excellent. Room service very good and reception really good. But could be better, pillows and bed very uncomfortable, sorry none of us slept very well :( breakfast had an excellent range, but a couple of niggles... bacon was as hard as cardboard... weird! And the pancake machine doesn't cook the pancakes enough... squidgy goo inside them. So for those reasons we scored the hotel a 3. But thank you, we know you try.

3.5/5 We stayed at the Holiday in York for a short break. The hotel's location is excellent and was the main reason we chose it. It's very convenient for exploring the city. However, the hotel itself is showing its age and feels a bit dated. The general maintenance could be better. One specific issue we faced was with the shower; the hot water was inconsistent during peak times, which was frustrating. On a positive note, the staff were very friendly and helpful, which improved our experience. In summary, it's a hotel with a great location and good service, but the facilities need some attention.

Stayed here for a week last week. Probably my third or fourth stay here over the past couple of years. Whenever I have stayed here, there has always something I can’t quite put my finger on…. Sometimes you come across a hotel, like this one.. it’s a familiar brand so you have a certain level of expectation and then… it just doesn’t sit quite right. For me, this hotel is one of those – it’s in a good location, relatively central, and has decent standards (of service, cleanliness etc) but overall the experience doesn’t quite work. I think, in this case, it’s the detail of the offering – the rooms themselves are fairly basic (basic shower rooms, no in-room fridge etc) and the bar/restaurant area quite compact and limited. Whilst I appreciate this is just my opinion, I think the issue here is likely that the hotel is sitting in the wrong IHG brand – it’s not really like a full Holiday Inn and would be a much better fit as a Holiday Inn Express. Indeed, as a HI Express, this place would work perfectly – it already has the basics down fine and the small bar/restaurant area is perfectly suited. I think, sitting where it does, in the core Holiday Inn brand, that generates a level of expectation that it simply doesn’t live up to. In terms of more specific feedback - overall, it’s probably nearing time for the rooms to have a refurbishment – the décor is looking a little tired these days, possibly dating back in parts to the hotel’s pre-Holiday Inn existence as the independent Hotel 53. The lighting is also a bit odd for a hotel – direct overheads and very little by the way of indirect lighting. There was one small desk lamp which I ended up moving to by the bed. I would also draw attention to the lingering smell of tobacco smoke on some floors and the fact it only has one lift, which seems to be shared between back and front of house, leading to congestion. Location-wise, this hotel does well – it’s only five minutes down the road from the main shopping area, and historical Walmgate is just behind. It’s also closely located near to the grave of a famous highwayman, whom we may not name – his grave being co-located near to Wetherspoons and the County Court; something of which he would surely approve. For food, you’re quite close to the restaurants of Walmgate/Fossgate and also to Spark (the pseudo-Box park), the excellent Pavement Vaults is also just at the end of Piccadilly.