Contact Centre Team Leader - Leeds

JD GYMS Role: Contact Centre Team LeaderReporting To: Contact Centre ManagerLocation: JD Gyms Contact Centre, Kirkstall Road, Leeds, LS4 2AZ (Office Based) Purpose of the Role The Contact Centre Team Leader is responsible for leading, coaching, and developing a team of Advisors to deliver exceptional service to our members. The role is accountable for driving performance, quality, productivity, and engagement whilst ensuring the efficient day-to-day running of contact centre operations.The Team…