poltronesofà at ScS Leeds

We ordered our sofa in mid October and received it in January so the wait was quite long however if they are made to order than that's fine. Getting in contact with anybody was almost impossible! So that was a pain. The reviews were quite bad but I didn't read them until after we ordered the sofa so we just hoped it would be fine. When we got them delivered it was all good! Delivery went smoothly and the sofas are so lovely! No problems with them at all so I'm happy with the whole process 😊

I could write forever and a day about how bad our experience has been! Ordered from SCS Leeds and Our sofa developed a fault after it was delivered on 19th June. We have had it less than 3 full months. We reported it technician came out didn’t fix it. I called SCS they wanted to wait for the report despite me telling them the issue remained. Spoke to them today same conversation stating report says it is all fixed I said it isn’t I can take the same photos again. The woman then replied “I can see the photos it looks spot on” clearly this woman has not seen or sat on the sofa and the engineer has taken some well angled photos not showing the fault. Bolts have also fallen out so we have been told not to recline it - so we cannot use the sofa for the intended purpose. Then said we need to facilitate another visit from the cowboy technicians Anyway needless to say we have sent a letter requesting a full refund as per consumer rights act as we have given them opportunity to repair told them the problems and sent them photos ample opportunity to rectify. It still hasn’t been completed despite false assurances. Hopefully the ombudsman will be more help than these cowboys accusing us of lying and then their customer service rep telling me we had 30 days. Absolutely incorrect, legally we can return the item if not fit for purpose and will absolutely be doing so. Not to mention this is the second time they’ve had someone out to repair the sofa for two separate issues. Horrendous customer service horrendous contractors emmeria who fabricate reports and awful experience with the customer service team today with the woman stating “I cannot help you then”. Avoid at all costs. Hoping someone helps in the next 14 days and collects this mess and issues a refund us otherwise it looks like we will escalate via small claims/ombudsman where required. Be warned when using these! 6 months has gone by since this review - I can confirm that we successfully brought a claim via the ombudsman and won. They have collected the sofa and refunded us the money including the independent inspection that we had done. Please pursue these via the ombudsman otherwise they will continue to exploit customers as they tried to with us!

WRONG STAFF MEASUREMENTS, CANCELLATION REFUSED, THEN TOLD I WAS MISTAKEN — AVOID! I came in for a corner sofa and told the salesman, Saeed, repeatedly that 250cm was my absolute maximum. He insisted several times that he had measured it himself and the short corner section was 240cm. The sale was rushed through on that basis — no walkthrough of the warranty, no explanation of what the package included, and no mention that choosing the standard display fabric would have saved me £100. I signed a finance agreement for thousands of pounds. Days later I measured the same sofa myself: 257cm. Two colleagues checked independently — 257cm, and 260cm by the store manager, Mohammad (Shoaib). Up to 20cm over what I was told, and no longer able to fit the room. Saeed admitted the error was his. I was still told the order could not be cancelled and that I had to go through with it. Neither he nor Mohammad would contact the supplier or offer any remedy at all. Both were dismissive and standoffish. I was sent away and told to come back the next day for a different manager. It was clear they did not want to deal with their mistake and tried to shove the responsibility off to another manager. That manager, Shak, was the sole exception — courteous, professional, and the only person who actually resolved anything. He asked why nobody had simply emailed the supplier the previous day rather than making me travel back in. He arranged the £100 fabric change and waived the £29 delivery fee. Mohammad Shoaib then phoned to confirm the supplier had accepted it, and asked me to come into the store to re-sign the paperwork at the reduced amount. When I did (30 July), the female sales colleague — red hair, glasses — denied any agreement existed, told me I was either mistaken or lying, raised her voice and pushed me to leave. The duty manager that day, a man with very thin hair and no glasses, walked off and refused to enage with me; I was told he was busy helping customers. I asked whether I wasn't a customer too. Neither announced their name to me. Both these store members were the most rude out of all the staff, and generally all the staff are very rude, speak down to you in an aggressive tone and it's clear they are just faking their attitude. I've tried calling the office several times today (30 July) to find out but no answer. Closing the sale took minutes. Getting this store to face its own error has taken repeated journeys and days of stress. Taking this to head office. Still nothing resolved and no clear communications from any of the staff. AVOID!

We have just visited scs at Birstall Leeds well what can I say absolutely fabulous customer service, no hard sale we were served by the amazing Syed very knowledgeable explain all the ins and outs of the different sofas we sat on Syed was very patient while we made our decision. Completion of our purchase was very easy and explained at every point. We wish Syed all the best and thank you for a wonderful customer service experience you are a credit to your store, we will definitely be recommending you to family and friends.

Truly awful customer service - don't expect to ever get in touch with them. I couldn't even get in touch with them to pay the balance I owed before we arranged the delivery. Genuinely took a week of calling several times a day and leaving voicemails, and I was trying to give them money. Delivery was cancelled on the day we booked it due to "driver illness", leaving us without sofas for a week as I'd already arranged for the old ones to be collected. Didn't tell us it was cancelled til about 4pm, even though it was supposed to come between 12-1. We paid the deposit on November 29th, being told we would likely get the sofas delivered in February - we have just taken delivery today (April 22nd). I have given them 3 stars because the sofas (when they were eventually delivered) are really nice, comfortable, and arrived as expected. The delivery drivers were nice and efficient. I wouldn't say don't order with them, they're a company who makes sofas and they make good sofas. But I dread to think how difficult it would be if something went wrong with your order. And definitely go somewhere else if you're in need of sofas quick