Morrisons Cafe

Poor on cleanliness! Tables were not cleaned and most were still full of plates. No clean cups for coffee and after waiting 10 minutes, paper cups were brought out. Staff were slow, it was not busy but there was not urgency to clean or provided service. Some that were working were simply popping out of the kitchen and back in again Worst still, a manager came in to have his lunch, left his plates on the table and walked back out! No communication no, service, no cleanliness and no chance of me returning.

We attended Morrison’s Cafe this AM - we went to the cafe with the intention of having breakfast and a drink, and then to do some shopping inside the store. We arrived at the Cafe and used the self-service machines - these were easy to use and we have used these before apart from this time there were no table numbers and another customer had to speak to staff to get some table numbers as these had not been collected and refilled by the machine which delayed the ordering process but this was not a problem to us. We sat down at a table after collecting and preparing our drinks - we ordered a hot drink however only one drinks machine was working and there was a queue to use this. However again, we did not mind and waited in the queue. I have visited this cafe before and have some concerns regarding the mugs / teapots - these are often stained or not properly cleaned (or restocked and the crates are often empty) and I have also once found a teabag that had been used and then washed left inside a teapot which shouldn’t be happening and should have been checked to ensure it was clean before placing it back on the shelf for customers to use these again. We waited approximately 45-50 minutes for our food - we ordered a breakfast, and a toastie which shouldn’t have taken this long and the store didn’t appear that busy. Staff appeared to be busy with the till often not manned, we observed two customers waiting around 5-10 minutes to be served at a till. While we were sat waiting for food, another table complained regarding their order; another customer complained regarding missing food from their order; I overheard another customer saying they were going to just leave due to the wait and heard another customer mention she could not locate a table as they were all dirty and not cleaned. The service has been poor today for many customers visiting this Cafe from my observation. A staff member came to our table after 40 minutes of waiting and advised us there were no tuna and cheese toasties which is what we ordered and offered to provide us with a plain cheese instead which I accepted. The breakfast was then served and there was a further wait for the toastie. The breakfast was lukewarm, did not come with any butter for the toast and the general standard and attention to detail has been abysmal. I observed staff not washing their hands, serving food and then clearing tables and serving at the tills in addition to restocking items (although slowly) and there was no handwashing seen. Staff were wearing hair nets which were great but aprons dirty. The tables are not clean and are sticky or dirty or covered with smear marks. The dishes rack for with dishes are full and overflowing. Chips were missed from my order (ordered as an additional to the toastie). These were not brought out to us but were paid for. I am hesitant to visit the cafe again after our experience. It sounds like we are not the only ones that have experienced this today. I have sent an email to Morrisons for a response.

For a 6 pounds breakfast I'd of expected sauce mushroom wasn't cooked great they'd shown the tomato the grill the floor in the cafe was greasy they need some suger soap on floor to get the grease off also coffee machine only one working then that went down two managers behind us but they got food b4 people that were way ahead in que not impressed an whats that bean looks like was beaten up

Stood and waited for 25 minutes waiting for a cup, I stood with other people waiting for cutlery, when I complained I was brushed asside so that the girl could take money at the till for other people hot drinks, I interjected that there still were no cups at which point a tray of cups was delivered, the fist one I pulled out was still very dirty and only half washed, I removed all the other cups from the tray they were all filthy, I suspect the cutlery was also given just half a wash, lots of people complaining and refusing to pay for meals sat waiting, I was offered free cake which I didn't want, the bottom line is this, there isn't enough staff to cater correctly or even cleanly, save your money, nothing convenient about this cafe, extremely unsatisfied and the only time I have ever asked to see a manager, wide birth needed on this place

So poorly mismanaged, the entire time I was there none of them tables were cleaned, staff were rude and disinterested, the till was barely manned, staff didnt seem to know what what for what table, no cups and silverware was dirty covered in yellow and brown marks.