Bilton Medical Centre

Called using their appointments line, I selected a callback. I kept an eye on the callback queue link, once it got to my turn, it said “no callback requested” and obviously never received the callback. I then called on the normal line TWICE, got to caller two on both occasions before the line cut. I called a third time, sort of lucky I got through. I was told there was no appointments, even after explaining that 111 told me I needed to be seen within 24 hours. I was told to fill out an online form on PATCH, the result was “urgent - contact GP”. I haven’t contacted the GP, because I’ll just get told something else and end up going round in circles. I’ve only just registered, I’m already regretting it. Avoid if you can.

Would give it zero if I could. Absolutely no empathy or concern shown when ringing in, internally get mixed messages and then they deflect away. Similar comments on here from others and getting worse by the looks of it. Someone really needs to look at their processes in house as to how bad the level of service has become. Will be personally escalating this via relevant bodies as unacceptable behavior. Unbelievable that they are dealing with potentially vulnerable people in this manner.

Such vile staff , rang up for my 11 months old son and told me to wait on the phone and next min they cut me off and when rang back no one answered, would not recommend Bilton at all it’s the worst doctor surgery ever! They don’t do anything at all just be sat at the reception ignoring calls

I have been with this practice for almost 4 years and I can say the practice improved since my first appointment.There are some good and professional doctors and medical practitioners, but the reception and admin staff can be abrupt sometimes and might struggle to support you.They implemented a new phone system and they do call you back when you are in the queue. If I call them at 8.30am, I usually manage to get an appointment which is pretty good compared with other GPs from what I heard.Overall, I have had some positive experiences, but also not so good one in the last 4 years.

Janice is the one who chased me up for my tests. If she hadn’t done so in time, I wouldn’t have made it. She’s always helpful, understands patients’ needs, and guides them in the best way. I strongly believe that if she weren’t working at this surgery, it would have closed a long time ago. A big applause for Janice! x