Woodroyd Medical Practice

Extremely disappointed with the service here. The phone call waiting times are ridiculous. I was waiting from number 90 until 49, and it took over 50 minutes just to get to that position, and then the connection died and it cut off. Wasted all that time for 0 results in the end. But when YOU DO GET THROUGH, the phone connection sounded like they are stuck in a sewer, making it difficult to understand anyone. The doctors are pretty rude and unprofessional, showing a complete lack of empathy. They don't seem to care about your health or listen to your concerns. It seems like no one wants to be there. The standards have fallen off a cliff, so I'm done with this practice. The online system is terrible, confusing, and poorly laid out, making it nearly impossible to get what you actually want, and I'm pretty tech savvy, but I struggle with it myself. 0 stars if possible. Honestly, getting through to a receptionist at this place, it would be easier to collect the infinity stones.

The worst clinic ever. Terrible service, not to mention the doctors. Where did they leave from? Today I called, and not only was I already in the queue at 8:00 a.m., but they hang up on you and when you do get through, they refuse to schedule an appointment with a doctor. The worst clinic ever. Zero help and zero anything.

Started off being 115 in the queue and after more than 2 hours on the call and 12th in the queue, this GP surgery number went down and my call ended. I’ve taken the day off work cos my 10 month old baby is whizzing badly and just need her checked up to make sure she’s alright.

Rang about my mum recently. The receptionist was extremely helpful. She listened very carefully & said someone would ring me back when she had spoken to uncall doctor. She rang me back within 10 minutes with appointment, as she knew how important it was to us. Went down to the gp appointment & gp (Dr Ahmed) was also very helpful & kind. He was as reassuring as he possibily could be at this time.

Disgraceful practice! DAY 1:No appointments available try again tomorrow. DAY 2: After 20+ attempts of contacting this surgery on the telephone I had to ring nhs 111who ordered me to go to the pharmacy, after I went to the pharmacy I was told I need to see a gp. I contacted my gp again this time i got through after a 35 minute wait in the queue only to be told there were no appointments for today and I should go to A&E! The appointment is for my 7 year old kid who has been poorly for 7 days! I tried to look after him at home and only contacted the doctors in the 7th day as his condition wasn't getting any better. I will be moving my entire family to a new gp. Reception staff have 0 empathy! Why do these people work in places that require care, patience and empathy! You could get a Reception job for a car garage or scrap yard but no you have to work in the doctors or dentist surgery.