Yorkshire Multi Media Services

TV taken in for repairs as it had a five year warranty, needed a new screen. It was a professional procedure. Nicholas came and took the tv away from the brackets and the wall .and returned after 7 days with a new screen fitted.. Nicholas then fitted it to the brackets and back on to the wall. Nicholas was very friendly and very professional definitely would recommend Yorkshire media services ..

Waited nearly 2 weeks for a remote control kept promising that they would send it last staw was that he would phone me back as soon as he spoke to the parts department a week later sill waiting for a phone call unbelievable I get more call from India

Shaun booked me in over the phone was very friendly. Great service and TV returned within 5 working days. Thank you

Bought a Samsung TV from Richer Sounds three years ago. The screen developed a fault. Albeit the manufacturer warranty had expired I contacted Richer Sounds to see what could be done. They informed me I was a member of their VIP Club, which meant my TV was covered for repair for six years, and told me to ring Yorkshire Multi Media Services. I have to say I consider the service received from YMMS has been first class. From my initial call to them to outline the fault I was informed of what the issue might be and the options available. Appointments were made with an am/pm appointment time which; on the day were narrowed down to a more specific time frame e.g. between 1pm and 3pm. The first appointment diagnosed the fault - which required the ordering of a new screen. I was kept informed of the order progress. Once it had arrived an appointment was made to come and fit the screen. Once again the appointment time was kept. The engineer was respectful of my property (putting shoe covers over his shoes) replaced the screen and confirmed it worked before leaving. I had no issues whatsoever and have been pleased with the service provided by YMMS.

THE WORST EXPERIENCE EVER, My TV was under a John Lewis 5 year warranty and the main panel was faulty, took them forever to get the screen, took my expensive TV away and didn’t wrap it or protect it in any way, after they had made no contact I kept ringing and was lied to on several occasions, the TV was returned with scuff marks on the stand and rear cover and also finger marks within the supposedly new screen, the process of ordering a screen starts again and several weeks later the TV is returned with no sound working, engineer removes the rear cover and the cable to the speakers is missing and also the warranty sticker on the back of the screen looks to have been tampered with, I was assured it had been fully tested….. I then see several dead pixels on the supposedly new screen. After reporting this to John Lewis they agreed to replace the TV altogether for a new one so a happy ending to a bad experience. Can’t understand why any big company would use these people for warranty repairs and risk their reputation!!!!