Morrisons

I tend to shop more at Victoria Morrisons on Ingleby Rd. Yes, it's products can be expensive, well, all main stream supermarkets are nowadays. Though, despite its high prices, it has a Café for a nice relax chill tea or coffee, after shopping or before, you decide. It has Halal butchers, another bonus, as compared to Asda, they don't have a Cafe or in house Muslim butchers. It's spacious and far bigger than Thornbury Supermarket, that one doesn't have a Cafe. One of my favourite supermarkets.

Visited the store today. 6.45pm on a Tuesday evening and only 1 checkout open, endless que for the self service. Then the 'gentleman' working the only open checkout asked me to move over to self service as he was closing at 7pm, I told him I would wait for the store manager as another customer had already requested to speak to a manager. He told me I could wait somewhere else. So rude and miserable. Imagine working in customer service yet have no clue about customer service. Shop at the Asda around the corner. Far better service. I did speak to the store manager and expressed my distaste. Not all staff are rude though, have had some positive experiences in the past.

One of the problems with this and most Morrisons, I've found, is that there is only one person manning the self checkout area. So if you're buying anything with an age limit you have to hang around and wait for them to be available. This situation is made worse by that one attendant having to hand out the carrier bags and scan them through. Either leave the bags where the customers can get them or put more staff on. I've just reduced my rating from four to three. My vegetarian daughter is home for the summer and I have just now realised how shockingly bad your selection of vegetarian food is. Honestly in a store that size there should be way more than one fridge selling fresh vegetarian options and the selection of frozen isn't much better. I put my other stuff back and went to Aldi. So far they have the best selection of choice for the none meat eaters among us. Photo of the frozen meat free freezer. Completely empty.

Massive queues at self scans, they either close them off or they are never working. Staff too busy talking than actually helping anyone at self scan too and this is a regular occurrence. If it wasn’t walking distance for many of their customers it should have been closed a long time ago.

Customer service is disgusting. I asked for a bag at the self check outs today and the staff I asked (was wearing all black ginger beard white) was stood there doing nothing told me to go ask another staff member who was all the way near the tills busy with other customers. I just wanted a bag that I already paid for, had to wait a while. Rubbish service