Wheldale Hotel

On arrival we were welcomed in a closed pub on the ground floor,did the check in and showed us to our room .Explained that if we need English breakfast it can be ordered and paid as an extra. The acces to the room is only external,extremely steep (as per photo) also difficult to take a suitcase up there. The room itself is large and but very noisy. You can hear all noises from the next room and the street.Signs of neglect as specially in the shower room with mould on the silicone in the shower cubicle and the toilet roll holder hanging from the wall.(Again as per photos) I honestly believe that the description of this property should be updated and corrected. My opinion: Definitely not a hotel...

This is a nice pub with friendly attentive people running it I stayed in a single room which although small was clean,nicely decorated and a really comfortable bed. There is a bus stop outside, the buses are once per hour and stop at about 5.30pm. If you have walking difficulties you may find the outside steps that go up to the rooms difficult but they may have accessible rooms I didn't ask. The pub closed early in the evening about 8pm whilst I was there. Like a lot of pubs it's not worth staying open late in the present economic climate. Breakfast was fine with plenty of variety and I believe the other meals available are very good. The area is a bit run down with some redevelopment taking place. The council are obviously strapped for cash as the general appearance of the area and town are not helped by the lack of maintenance. The business is opposite the Tigers stadium and I would imagine the fans are a good source of income. If you overlook the area staying here is exceptional value and ideal for a short stop over. I will use them again when in the area.

Highly recommended. Clean, pleasant, great service and lovely breakfast.

I originally intended to reserve accommodations at this hotel for March 12, 2025. However, during the online reservation process on Booking.com, the transaction unexpectedly altered to March 19, with a checkout date of March 20. As an individual who has managed a pub hotel for over 35 years, I have encountered numerous complaints associated with Booking.com. Guests would frequently arrive with their reservation confirmations, only for us to find that no record of their bookings existed in our system. In earlier times, reaching out to Booking.com to address such concerns was feasible; unfortunately, it has now become nearly impossible. They no longer provide a contact number or any sort of customer service, likely due to the overwhelming volume of complaints they receive. Booking.com was once regarded as a reliable platform for hotel reservations; however, its service quality has significantly deteriorated. Based on my experience, I strongly recommend avoiding Booking.com for your travel arrangements. Upon my arrival at the Wheldale, I was confronted with a troubling situation: a visibly intoxicated individual was outside the pub, aggressively breaking glasses. Subsequently, he entered the establishment, where what appeared to be the manager who still had her coat on behind the bar requested that he vacate the premises. This initiated an ongoing dispute, resulting in a chaotic and unwelcoming atmosphere. When I inquired about the readiness of my reservation, I was informed that it had been erroneously booked for March 19, 2025. Given the unsettling environment and the overall unpleasant atmosphere, I chose to leave immediately and instead spent the night in my car, which, frankly, from my little time I spent in the pub I think it proved to be a more satisfactory alternative than staying at the hotel. I called the hotel to request a refund, but my request was declined due to the non-refundable nature of my booking. While I understand the establishment's policy, I thought it prudent to make the attempt. In hindsight, this experience has turned out to be a blessing in disguise. The overall condition of the premises was shocking—both the exterior and interior were dirty and poorly maintained, and the general ambiance was far from inviting. Even had I made a reservation for the correct date, I doubt I would have chosen to remain at this establishment. Unfortunately, I didn’t have time to take any photos, as my departure was very desperately rushed. In light of my experiences, I would strongly advise against considering a stay at this hotel, even if offered at no charge.

Looks are deceiving. What a pleasant surprise, Donna the owner gave us a warm welcome and thorough detail of how everything worked, from the TV to details regarding dinner and breakfast. We dined in and had one of, if not the best pub meal ever, value quantity and quality.