Morrill Street Group Practice

Going for a flu jab took on a whole new dimension at Morill St Surgery 10am Saturday the 4th October. They had asked everyone to arrive at the same time, the queue went all the way around the building possibly over 100 people. Morill Street was grid locked. The weather was atrocious elderly people stood in the cold and rain. Have these people any compassion at all? The management needs to fired for this fiasco.

Was physically unable to order a prescription! Nothing but issues with this practice, spoke to a very rude and abrupt lady named Vicky who seems to revel in her very limited power as a receptionist both extremely rude and incompetent. Explained multiple times I was unable to fill out a triage form in order for the pharmacy team to request a prescription on my behalf from the Dr (I'm not sure why thats my job now?) Was then informed the only way to order a prescriptions was through this form and if I was unable I would have to go without as it is impossible to order if not through the form. Long story short I had to contact 111 in order to resolve me issue.

Went in to cancel an appointment nearly 4 weeks away, the receptionist was totally rude, and I don't even think she looked up from her computer ,this person how she's working there, her manner was awful,,I couldn't even get to see the practice manager, to say how awful my experience was going into this practice, and I know I'm not the first, and im sure i won't be the last

Please don't come to this surgery and bother the busy receptionists. It's not fair to expect them to give you information or to help you. They have the hardest job in the world, sitting down and gossiping all day. Please do not disturb them.

I have been mistreated by someone called Vicky Giddings today. I had a booked appointment to take my bloods for diabetes at 18.00 hrs. She spoke to me in a very offensive and aggressive tone and said their phlebotomists leave surgery and cannot take blood at six and I have to go to HRI. When I asked why did they book me into this appointment she became very rud and said it was none of her business as it wasn't her who booked it. Then she put the phone down and sent me a link to book an appointment in April. I have been waiting to get my bloods checked for a long time and utterly disappointed about this animalistic behaviour of the staff at Morrel street. I do not know why should we tolerate these inhumane attitudes. When I asked the way to make a complaint, she became even more rude and started convincing me it was my fault so there is nothing to complain.