Orchard Park Surgery (Haxby Group)

Absolutely disgusting when asking for a doctors appointment because your in so much pain you get eventually a physio appointment which has done nothing in the past to help.

Worst gp ever I seen ! No chance to get appointment there ! Urgent case and nobody dont care ! Highly not recommend

After what I thought was going to be a good place for care, it turns out that this is another Ltd company who running a GP practice. Asked to see a GP, this was refused, I explained why I wanted an appointment but it made no difference, a report from a consultant's clinic sent to them was not looked at, the practice needed to refer me to another service which they failed to do, and recommended other medication should I need it, well if they refuse to see me to discuss and told me to go back to the consultant. A member of their team has made inaccurate notes on my medical records, 1 star is for the admin who don't deserve to take the flack for them. I could go on and list other failing of Haxby, but believe it would take too long.

I called last Monday to book a regular appointment with GP as they never take patients with cough as emergency. It took me 40 minutes to get through just to be told that they will contact me within 5 weeks when appointment is available .

Such a stupid excuse of a doctors surgery. The GP's themselves are excellent, however the receptionists are extremely rude. It takes me over 4 hours (from 8am to 12pm) to get through, and when I do finally get through after over 100 attempts to call, the receptionists are always rude and tell me I should have called at 8am when it opens, which I obviously do try. I've actually been there for an appointment before and have asked my husband to ring them. When he tried, he told me that the line was busy, which was because the receptionist bad left the phone off the hook while she was chatting about what she'd brought for dinner. It needs major improvements.