Vets Now Hull

We just saw Manos at Vets Now (emergency one, as it's a Sunday) with my cat, Leo. He was absolutely fantastic with him. Really good vet. Took time to explain everything. Very good with the animals and didn't rush the appointment. Credit to the vet profession. Thank you again, Manos

 Updated a day ago Disgraceful service and care Disgraceful service and care. Our 1 yr old puppy got bitten or stung on his head?. Over the weekend he began bleeding then that bleeding turned to a mucus, it covered his head ears and neck. He was scratching frantically and crying, it was Almost like he was being cocooned. I called this awful place at approx 4am and was told by a non english lady, (wouldnt give name, so its my only way of identifying) it’s not an emergency if you came it would be 120 pounds but theres no point coming. Rang again during day after he was worse, got the same non caring attitude. Next day Sunday we just took him, price told was 280 then said I was told incorrect amount the day before. The cost was not an issue but Still saying not an emergency. When we arrived we were told we would be waiting hours !. So went home and made appointment with our wonderful proper vet. I was called in the morning and asked to bring him into his vets urgently. At the moment they have kept him in and we are at home waiting. What chance do our loved pets have if "vets now" is the ONLY out of hours care in our City. Plus if they had bothered to look at him they then want to claim your insurance for you. That would never have happened, I'm certain they would have used up his whole allowance and greedily took it all with add ons. I took a photo of him waiting but we Were told the wait would be hours! Did not even look at or touch him. He was left standing shaking & quivering, he in reception. He was confused and afraid Picture 2 was the state he was in, but you didn't look did you vets Now? Our wonderful vet peel in Beverley fixed him. I've sent in my complaint email. Please Don't reply that it's unusual just look at 1 star reviews of vets now across the UK. Thank God for his usual vet and I've since learnt there is a 24hr emergency vet at market weighton so if you have a car you never need to visit vets now if your pet can make the journey. Date of experience: 02 June 2024

An appointment was made to see my immediately, and his examination and treatment was given with genuine care and compassion. I felt that his treatment was appropriate and had a positive outcome, and no unnecessary test or treatment where suggested or carried out. Lovely staff. Would use this practice again.

They saved our dogs life so forever grateful for that. There is a huge problem with pricing. The nurse without prompting said the price was over the top. But the choice is either the dog dies in agony or has a injection £520 and survives.

They was great looked after our dog and carried out all the checks they needed but the cost for emergancy care should be lower but that will never happed , unfortunatly when we took our dog baxk to vets at 830am she had to be put down as she was too ill and vets now never told is this