Next

Spacious, clean, and well-organised store with a great range of fashion for men, women, and kids. Staff are polite and ready to help if you need sizes or style advice. The fitting rooms are tidy and usually available without a wait. Also a nice selection of homeware upstairs. Always a reliable place to shop for stylish, everyday wear in the heart of the city.

I had such a lovely experience at the Next store in Leeds. Halima went above and beyond to help me find what I needed. She was friendly, patient, and made the whole shopping trip so much easier. It’s rare to come across someone who genuinely cares about great customer service, but Halima really stood out. Thank you for making my visit such a positive one — I’ll definitely be coming back!

Rude unhelpful staff I wanted to try on a wristband to make sure it fitted correctly and of course I liked it The bands are secured by small plastic strips to the cardboard so I asked a member of staff if the band could be removed she told me to go to the payment counter and the staff would be able to do it for me When I asked the 2 counter staff if that could be done the replies were “I don’t k know” “I’ll have to ask my manager” “Why can’t you just put your wrist through it” Which he tried and failed I said well if I buy it and it doesn’t fit I’ll be returning it anyway so why can’t it just be removed with some scissors. No he kept trying to put his hand through the band while it was attached to the cardboard At this point I said forget it and walked away I approached another member of staff who turned out to be security and asked him if I could talk a manager He said he would go and find one I lady approached me and asked me if I was waiting for a manager so I told her what had happened and my first impression was not good because she didn’t seem really interested and didn’t apologise however she did take a band and we went to the counter she took out a pair of scissors from a draw and removed the band I put the band on and I brought it So why couldn’t that have been done in the first place My thoughts are because the 2 original members of staff couldn’t be bothered

Mens shoe department. No prices on many shoes,so I asked assistant how much they were and to bring me my size from store.I then went to counter to pay for them and was quoted£8 higher than originally told. I think this is a regular scam. Why would they not have prices on the shoes in the first place?

Once again Next has produced a great stylish product range, The men's winter range is spot on. The home furnishings are great quality and to suit every home. Store was clean and bright, a real joy to shop here.