Currys

I want to give a huge thank you to Claire at Curry’s Crown Point in Leeds, who was absolutely outstanding. I was extremely stressed and overwhelmed due to ongoing issues with a cooker I had recently purchased, and I was clearly at the end of my tether. Claire showed genuine kindness, patience, and understanding from the moment she helped me. She never rushed me, listened carefully, and went out of her way to support me in choosing a suitable replacement when the one I originally wanted was out of stock. What could have been a very upsetting experience was made calm, manageable, and even pleasant because of Claire’s care and professionalism. Her support genuinely made a difference to me, and I’m incredibly grateful for how she treated me. Thank you so much, Claire.

I recently had the pleasure of being assisted by Claire on the customer service desk at Curry's (Crown Point Leeds), I couldn't be more satisfied with the service I received from start to finish. Claire listened to our issues and explained things very clearly, she went above & beyond to solve our issue, I find it very rare that we come across someone who combines efficiency with a friendly understanding attitude. Claire you are a credit to the company and we thank you for you unwavering service, I would also like to extend the same appreciation to Senior Sales Assistant Alan Comish for his professionalism in making our experience seamlessly smooth and stress free.

23rd July I ordered a next-day delivery oven and electric hob for a property I was due to rent out from Saturday. The order arrived on Monday – which meant I lost the tenants, as I couldn’t let the property without those appliances. To make matters worse, the oven arrived damaged. I then spent the next two weeks battling with the outsourced customer service team, who kept blaming the “system” for every issue with booking a collection date. Currys only covers up to 10% of the original product’s price towards a replacement. The same oven was out of stock, and the next available model was more expensive. I was willing to pay the £6 difference myself – but Currys refused, because they don’t accept any top-up payments. I wasted countless hours trying to secure a simple collection date. In the end, they only collected the oven – despite me booking a collection for both the oven and the hob. The hob was on a hardwire, which was my mistake, but I still had 30 days to return it. I called the same day to explain the situation, only to hear again: “system problem.” For the next two weeks, I kept calling to arrange collection of the hob. No one came. By the time 30 days had passed, I was told it was too late – even though the delays were not my fault. To make matters worse, they will only collect from the delivery address, which is impossible now as the property has been rented out. Avoid at all costs!

What a lovely sales assistant. Wanted a new dryer don't normally do things without my partner but thought what the heck. Fantastic service .would definitely purchase from hear again .

Nice helpful staff, big store with good selection of goods, picked up a beautiful LG oled tv today