Leonardo Hotel Middlesbrough

We recently stayed at the Leonardo Hotel in Middlesbrough and, although we initially ran into a few issues, these were later handled with excellent service which really improved our overall experience. Check-in: Check-in started off well — the lady at reception was friendly and polite. There were a couple of small misunderstandings around information about the facilities and car parking, but this was later clarified and dealt with professionally by the team. Spa and Pool Area: The swimming pool itself seemed to have a lot of chlorine — so much that our eyes were burning while in the water. The young lady on reception for the spa area didn’t seem very interested in helping guests, spending most of the time on her phone with her feet up. It was also confusing that towels for the pool were kept behind the main hotel reception instead of in the spa area. When we asked where to return our used towels, the directions were vague and the response became quite sharp when we needed clarification. Room: The room was a good size, though it did feel a little dated and would benefit from some refreshing and a deeper clean in certain areas. That said, any concerns raised were addressed well by the team afterwards. Breakfast: Breakfast was a real highlight. The two ladies working in the restaurant were fantastic — friendly, welcoming, and very professional. They explained everything clearly and offered freshly cooked vegetarian sausages and poached eggs, which were delicious. We made sure to thank them on our way out. Checkout & Service Recovery: Although checkout didn’t originally include any questions about how our stay was, the hotel team later provided excellent service and ensured everything was resolved to a high standard. Their response made a big difference and left us with a much more positive impression. Overall: While we encountered a few issues during our stay, these were ultimately handled with great service afterwards. The breakfast team in particular stood out, and with some improvements to communication and the spa area, this hotel has real potential.

Receptionist very welcoming. Room nice but Bath disgusting. Phone seemed rather dismantled. Noise from traffic loud. So couldnt keep window open. Only a radiator.in room. No air conditioning. Breakfast delicious and staff lovely.

The 2 ladies on reception were so lovely. They were very welcoming and had great knowledge about the area. Room was great. Bathroom could do with a bit of an update. Breakfast was superb. Whole hotel was spotless.

The hotel is in a good spot if you need easy access to Middlesbrough and the staff were really friendly and lovely. The room itself, however, lacked any AC or mini fridge with a £6 charge for anything brought to your room. Didn't try any of their food but I know they do have a restaurant on site. The water wasn't running down the sink properly and there was loads of banging on the wall at 4am shaking the whole wall. We wouldn't be returning or recommending it to others.

Thought I paid for a really nice room but it was just OK.... cleaners need a lesson in cleaning especially the bath it looked liked it hadnt been cleaned properly for a long time ... it also had a coffee machine that didn't have any pods for it ... what was the point. And really bad stains all over the carpet that was bad to the point I needed to take pics so I didn't get blamed... and a constant slow running tap