Premier Inn Middlesbrough Town Centre hotel

We arrived at 6pm and were told that we didn’t have to book a table for food. Wanted a quick bite to eat before a show at 8pm. Went down at 7 and were advised that there was only one chef in so it would be an hours wait. Communication between the reception and restaurant needs to be better. The breakfast area was not well stocked in the morning. Apart from the above the stay was pleasant.

Stayed here from Monday 27th October until Tuesday 28th October 2025. Had stayed in a few hotels and upon arrival after a long journey there was no one at the check in desk and the self check in counters were all out of order. There were others who had been waiting and said they had been waiting a few minutes. I thought great just another basic hotel with no customer service. When the receptionist came she was very apologetic and said she had to attend to an emergency. When she checked me in she apologised again and explained why she was delayed. I was impressed by her honest. She went on and explain everything that was offered and the times they can be used. When I came down for dinner she was there again. She was very attentive and made sure my experience was pleasant. The other staff member also made sure I had all I needed and he too was very attentive. This really impressed me. The food was also to a very good standard. I wish there was a bigger vegetarian selection though. The room was to standard with the extra touches to make it better. The only issue was a slight running noise from the AC, although mine was off I am assuming it was pulling from another room or from the wind. It wasn’t too bothersome but noticeable when I woke up during the night. The sleep was very good. The next day for breakfast, it was the male staff who greeted me from last night. Again he was very attentive and made sure I knew where everything was. I did ask him a question about a food item and although he did not know the answer he went out of the way to get it for me and had it confirmed. Which was fantastic. The selection of food and drinks was excellent. Check out was nice and simple and I would definitely recommend and come back again. Thank you to the two staff who worked on those days, I’m sorry I didn’t ask for your names.

My husband and I frequently stay in the Premier Plus rooms, the rooms themselves are faultless, very clean, comfortable and cosy. I never usually leave negative reviews however I do not appreciate being knocked to leave the room 15 minutes prior to our leaving time (blonde housekeeper/cleaner) It puts a bitter taste in your mouth being rushed out after an otherwise lovely stay. You wouldn't take plates of a customer's table before they've finished their meal! I'm not a child i dont need to be reminded when to leave. Ive gave 2 stars for service purely for the lady who checked us in, she was lovely. Such a shame checking out isn't as important to the staff. I can appreciate that there is a quick turnaround on rooms but don't rush people out before 12!

Air Con Control Panel was inoperative with a button missing . As a consequence it was noisy with a fan running constantly. I raised this with reception who sent someone to the room who offered to unplug the fan. As it was late and they needed to go and fetch a stool, I said I'd put up with it. Room was a bit disappointing to be honest. The staff were great. But really PI should have forewarned me that there was a problem or offered an alternative room

As a lone diner, I don’t always expect much attention but on my recent visit, I was genuinely impressed by the outstanding service I received, especially from Vicki, your hostess. From the moment I walked in, Vicki made me feel completely welcome and at ease. She was warm, professional, and went out of her way to ensure I was looked after. What really stood out was how informative she was—she took the time to explain the beer drinks deal, which I wouldn’t have known about otherwise, and thanks to her I ended up saving money on my order. That level of attentiveness and honesty is rare and deserves recognition. I returned the following day and was greeted with the same high standard of service by Lucy, who was equally welcoming and friendly. It’s clear that customer service here isn’t just an afterthought, it’s a strength. Both Vicki and Lucy made what could have been an ordinary solo meal feel like a truly valued experience. They’re a credit to your team, and I hope their efforts don’t go unnoticed.