B J Fennell Ltd

I needed house insurance as soon as possible and Emma T handled my call, talked me through what she would do and within a couple of hours the house was insured and solicitor and legal contacts were made too. Now the house has been sold and immediately I told Emma she started the process of cancelling and forwarding any unused balance. Great communications, clear, precise and timed. Thank you Emma and the 'gang'.

I am writing this review with great disappointment regarding my experience with BJ Fennel, who has been our insurance broker for several years. Initially, we chose them based on a recommendation from our accountant. The trouble began when we had to file a claim against our policy. Initially, the process was handled swiftly, and we provided all the necessary information. However, after the initial stages, everything took a turn for the worse. The pace slowed down, and we were inundated with excuses. For three long years, I diligently chased for updates, sent numerous inquiries, and received little to no replies. The situation became increasingly frustrating as excuses piled up. In sheer frustration, I took it upon myself to contact the insurer directly, only to uncover a shocking truth: my case had been closed two years prior. The insurer had requested crucial information from BJ Fennel, and they had failed to respond, leaving my claim in limbo. To add insult to injury, the insurer promptly settled my claim within four days of my direct intervention. It is abundantly clear that BJ Fennel's lack of responsiveness and negligence were the primary obstacles in resolving my claim. I can emphatically state that I will not be renewing my policy with BJ Fennel, and I strongly advise anyone considering their services to explore alternative options. The frustration, lack of accountability, and the substantial delay in resolving my claim have left me with a sense of betrayal. I had assumed my insurance renewal was contingent on the resolution of my claim, only to realize that BJ Fennel was the actual hindrance, not my insurer. I hope this review serves as a cautionary tale for others contemplating their services.

When it comes to keeping our vehicles and business covered, Roy and his team at B.J. Fennell have been absolute lifesavers. We've got a lot on our plate, and making sure we're properly insured is crucial but can be a bit of a headache. Right from the start, Roy made it clear that he wasn't just ticking boxes. He took the time to get his head around what we do, which meant the insurance we got was spot on for our needs. It's not just about having insurance; it's about having the right insurance, and that's what we've got with B.J. Fennell. Roy and his crew are always on the ball, ready to jump in with help or advice whenever we need it. In our world, things move fast, and having a team that keeps up and knows their stuff inside out is a game-changer. They've also been great at giving us tips and insights that have helped us manage our risks better. It's clear they're not just in it for the business; they genuinely care about making sure we're covered in the best way possible. To sum it up, Roy and his team at B.J. Fennell aren't just our insurance providers; they're part of our extended business family. We couldn't recommend them enough to anyone looking for solid, reliable insurance backed by a team that goes the extra mile. Thank You

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