Number 1 Letting

Dreadful experience. Miss informed a landlord which resulted in us loosing a property. Completely wasted 2 weeks of our time. Having read their reviews on trust pilot and here however it seems we had a lucky escape. They wasted not only our time but we imagine the poor landlords time and money too. Our advice is AVOID

To start with: I rented a property, rent was decent, they were friendly, process wasn’t bad. Moved in, the flat wasn’t clean so I had a tidy, and a read of the hand book of the property. Absolutely no information of utilities, no cards or meter readings. So I had to do all that myself. The lettings hub they give you to help, are as useful as a fudge hammer. I got it all sorted. Fast forward to the end of the tenancy, I ended it on the 28th July, handed the keys in early to make sure there was a fast transition for the dps. That didn’t start until the 13th August, after numerous phone calls to them and getting nowhere. Got the email for the dps, signed in only to find that a deduction has been made for 211 on my bond. Rang them up 5 times before I got an answer. It was for a cleaning bill and to remove some pots and pans I forgot. £211! Appalling. That was for a bathroom floor. I would avoid. I’m glad to be rid.

This is for ripping people off with a reservation fee for a house for rent, which has been illegal since 2019 and should be a "holding deposit" that should be returned if the person fails a reference or credit check. In short, you should avoid such real estate agencies.

Number one letting are extremely helpful, very professional staff a d good communication. A lovely lady called Marita was so helpful on everything. My landlord is so lovely. I am very comfortable and felt very welcomed at my new home with number 1 letting. 5/5 they are excellent

Excellent from start of tenancy to end of tenancy. Had little contact as the house was in great condition. Whenever I did need something, they were responsive and issues resolved quickly. Definitely one of the best letting agents I've had in my many homes over the years