Tyne Tees Entertainments

Awful experience – would never return! We had a really disappointing and frustrating visit to Tyne Tees Entertainment. We spent £32 on games and rides for just one toddler (2 years old), and despite that, the staff treated us very poorly. My child had played on many age-appropriate games, and when he got tired, I let him sit in one of the older kids’ ride-on games just to relax and be entertained while I took a short break. The place was nearly empty, and there was an identical machine right next to us that wasn’t being used. Still, the staff came over, watching us the whole time, and told us he couldn’t sit there unless we paid again, even though he wasn’t playing – just sitting! It was ridiculous. Later, when we went to the toddler section, we felt constantly watched and judged. The staff were whispering and staring as if we were doing something wrong just by being there. It made the whole experience very uncomfortable. To top it all off, we were waiting just 10 minutes for my husband to bring the car, and instead of letting us wait peacefully – after we had already spent a good amount of money – they kicked us out of the venue in a very rude and unfriendly way. Terrible customer service, zero kindness, and not family-friendly at all. We will definitely never come back and wouldn’t recommend this place to anyone.

Ordered a chicken burger and chips and a banana milkshake. The chicken burger arrived on a bun larger than the small chicken inside. No butter at all and was dryer than my grans lady parts. The chicken its self was ok. The chips were horrible dry and no taste at all was like eating mud (but that tastes better). The Banana milkshake (large) arrived in a small paper cup. Was basically 2% milk and 98% syrup in the cup. Will be bouncing off the roof tonight when the sugar kicks in just like Tigger.

Good family arcade with the usual range of slots, 2p machines and prize games. There's some newer, more unusual machines, though the Zingy could do with replacing as it's the original model and a bit worse for wear.

Great Christmas Eve day out to the arcade. Lisa the customer service staff made it an extra special visit will be back again.

No balls came out of the bowling machine. The staff did not want to help, just wanted to fob me off. I waited next to the booth and muliple staff came over. When i asked again the staff were aggressive. Therefore i made the decision to leave as was by myself with two kids. Do not go here as you wont feel safe !