Big Apple - Play City

This used to be a really lovely play area. We visited recently for the first time in ages and it's unfortunately not been maintained and has gone so downhill. Lots of parts of the play area need repairing/replacing and the toilets were absolutely awful. There was an overpowering smell in the ladies, I thought it was from the sanitary bins but I see from other reviews this was the case at other times too, so it could be the drains? It's very dirty, things are broken (I can't remember a time when the go karts were working, and the section with the air toys has been broken for a long time as well). Unfortunately it's not fit for playing in. Unless the owners put some work into fixing it up it'll just get worse and I worry it'll become unsafe. I've attached a few photos that I managed to take, but there were many more bits that were broken. The 2 stars are for the food only, it was hot when it came out and tasted good. I do worry what the hygiene level in the kitchen is like looking at everywhere else though. Bottom line I wouldn't recommend you going.

We came for the 'special features' like the cars, the canyons, etc. And all that was out of order for what it looks like years. And even despite this, and the expected signs of wear and tear, it would have been 'okay' if it were clean! The amounts of dust and the lack of care are unbelievable! Don't bother to come here.

We held a birthday party here over the weekend for 18 children. The cost was £13.95 per head. There were some good points and not so good which I’ve summarised below. The booking process was simple and Emma gave us some great service. The play area itself is spacious and the kids were entertained suitably. The party space was colourful and welcoming. The downsides were that our party started at 10am and the shutter only went up at 9.55am meaning no time to put out our decorations. The party food itself was extremely limited on quantities. Only one small tray of sandwiches and one bowl of veg sticks for all 18. The chips and pizza were equally stingy on volume. When we complained we were told asked to pay for more pizza. The quantities were not disclosed on booking. Unfortunately kids who wanted more chips etc couldn’t have any. The air shooters and go carts didn’t work and haven’t worked for at least the last year - so despite paying for the full cost we didn’t have full use of the play space. The party was run extremely tightly in terms of time and the hoover was out before we had even left which wasn’t great but I understand the next party was due to start. Overall, I wouldn’t recommend this venue for a party based on value for money.

Great place, took my nephew here. He loves the place. Good strength WiFi for the adults to spend time on there laptop or phones if needed. Really friendly staff. And nice coffee.

Unfortunately the place does not hire enough staff, the tables are dirty and with platee&cups on them, the floor is always dirty, you need to wait for simple foor at least 30 min, you see only 2 girls wprking hard and 3 chatting in a corner. The play area is dirty, dust everywhere, toys black dirty, balls from football&basketball pitch are missing, some are on the roof net. Too many adults playing inside the play area with older children having access to other children, making it q safeguarding concern. Shame really because it has the potential to be a really good place for families.