Howdens - Selby

I work for a business called Blackwood Hall Ltd. We have used Howdens for years and never had any issues until now. We've received a small claims court order through the post without any warning which is really disappointing. The telephone number on the claim form just keeps you on hold so is completely useless. When calling the local Selby branch they gave me the correct telephone number for their legal team. When speaking to the legal team they were incredibly rude and difficult. Asked for details of the invoices in question as well as a statement of account so I can look into properly. Also asked that they add my direct mobile number and email to the account so that this situation could be avoided in future as there is no problem with making the payment - only that we haven't had the invoices in question. Why weren't the invoices posted to the office in the first instance? I was advised that computer says no as they can only have one telephone number linked to the account. I find it hard to accept that only one telephone number can be linked to the account nowadays and I was only asking for their own benefit to avoid any future payment issues. It's a real shame as, like I say, we've used them for many years, but to take this kind of approach with a long standing customer without warning is completely unacceptable. We now have to pay court and legal fees on top of the amount outstanding (£568.10). I suggest a process change is required!

Went in to order some new counter tops for my kitchen. Fantastic service from walking in the door to coming out.TRADE ONLY but the joiner said go and chose which tops you want .staff professional friendly. Great prices

Good store with great, helpful staff

Do not use this branch. They sell there products with a 5 warranty but when the kitchens discontinued they can’t do anything to help you. Damaged kitchen doors after 4 years - one they claim is water damaged - this is a dishwasher door, the dishwasher of which was also provided by them - makes me wonder why they sell doors over there dishwashers if there not waterproof? Got no further with management and we have to now open a legal case as it seems the only option would be for us to buy a full new kitchen - after 4 years. Please be aware. They talk down to you and belittle you. Initially they put in the wrong kitchen - they did however replace it with the correct one but that should of been a warning sign from that moment Extremely disappointed the lack of customer care is a zero star rating If you don’t want to purchase a brand new kitchen after only 4 years then you need to avoid at all costs or you will end up having to take legal action against miss sold products and information. There is no such thing as a warranty. Stay clear

A great service from Nick at the Selby office. His visit to our home was efficient and professional and his plans were top quality. Excellent service. Thank you!