Harlequin Property Services

We've been renting our current property through Harlequin for just over a year. Upon reporting a number of maintenance jobs that required rectification recently including replacing the door on the cooker after it blew out (only fitted last year) and the living room carpet, the jobs were approved and undertaken in a quick and timely manner. We mainly dealt with Jodie throughout and found her to be extremely friendly and helpful. The staff are always willing to listen and help wherever they can and we are very happy to continue renting through them. Despite previous reviews this is not a fake account!!

I have only been renting from Harlequin for a short time (three months) but the experience has been brilliant. From first walking in the office to now, they have been very welcoming, kind and reassuring. I have had a few teething problems with the house but every issue has been resolved promptly. They have given me permission to update the property to my taste; which I find extremely generous. They have had no issues with a cat moving in (I just have to amend any damages should they happen). I am overall very content and pleased with my experience with Harlequin and hope to be renting from them for a long time! Amelia

I had heard really bad reports about Harlequin regarding customer service, never doing repairs etc. We recently sold our house and moved to rented until we buy another. Harlequin were so helpful especially, Jodie, Jemma & Carla. All went smoothly. We have reported a couple of repairs, fence down, boiler not working. Girls were so helpful, repairs completed in less than 48 hours. We would not hesitate to recommend to anyone.

We viewed the property with Harlequin warning us that it was still in a state afrer the previous tenant moved out. It was filthy but we understood the issue. There was some damage to some areas and we outlined that we would want those to be repaired. There was also no shower installed. We advised that we would want a mixer/shower tap installing and that would be a deal-breaker. A fortnight later they asked us if we would like to go for another viewing as they had made progress with work. They then called us back as the keys were still with the builders and they could not get them that day. This excuse continued for another 2 weeks as they also replaced the front door. We finally arranged a new day and time. We arrived a few minutes early, they then rang to say that they could not make the time as once again the builder had not dropped off the keys. (I had stopped believing this lie, I just think they're incompetent). They arranged for an hour later. We entered the new property and it was still filthy. The issue was though, they had painted the walls, while it was filthy, so they painted over the dirt. None of the damages had been repaired including a crumbling kitchen unit door. When I mentioned the shower not yet installed Carly advised she didn't know anything about it and that I was best going to the office. I decided to do just that, on my way, another one of the Harlequin team called me and advised that she was just going to refund my application fee. I agreed and feel like I dodged a bullet. I feel sorry for that landlord as the house was still on the market by December. They have a lot of properties on Right Move because the ones not listed with them go but they stay on the market because all locals know their reputation. Incompetent, lazy, like to skip corners and scam tenants. I found a much better property not for from the one above as that was the area I wanted.

Outstanding in all areas, really makes you wonder about some of these reviews! I collected my keys today, exactly 1 week from my initial viewing. The commitment and support from the team at Harlequin has been second to none! So happy with all of the help and information, and of course the property!... Thank you so much:)