Holiday Inn Express Sheffield City Centre by IHG

Disappointing Experience at Holiday Inn I have long held Holiday Inn in high regard as a reliable choice during my travels, but a recent experience has left me reconsidering my loyalty. During a visit, a woman in urgent need of the restroom was denied access. While I appreciate that some establishments reserve facilities for paying customers, this was clearly a situation that called for empathy and discretion. We were fully prepared to make a purchase had that been requested, but instead were met with a dismissive and unkind response from staff. The lack of consideration in what was evidently an emergency was deeply disappointing. Instances like this are not only disheartening—they reflect poorly on the values of customer care and compassion. I hope this feedback prompts reflection and improvement. Regrettably, I will not be using Holiday Inn again moving forward.

Very comfortable stay and amazing room for a 'budget' hotel. Cleanliness was top and we felt very safe visiting during this time. It was very good that house keeping was terminated during our stay and everything extra was available if needed. The lady at the front desk was very nice and friendly as was the man behind the bar who showed us the proceedings for breakfast. Very pleasant all round. I'm so happy I picked this hotel to stay at in Sheffield! Car park was also great to have!

This was my first time staying at a Holiday Inn Express and I was more than impressed with the facilities. The bed was huge and comfortable and they provided soft and hard pillows so you could have the one that suited you most. There were tea and coffee facilities, you could contact housekeeping if you'd forgotten any toiletries etc and the enquire shower room was brilliant. Nice large shower and two sets of large, fluffy towels provided as well as two hand towels. Breakfast was self serve and there was plenty to choose from and it was very tasty. This is the best hotel I've ever stayed in and I would highly recommend it.

Having the free breakfast in the morning was probably the greatest experience of a hotel I been too ever. The food isn't superb but the fact it is included in the hotel room makes it worth it, they had vegetarian options, I was able to get Quorn sausages to go with my breakfast, shame they didn't have any hash browns, that would have made it a 5 star for me. The fresh yogurt was also really nice to polish off the breakfast, if you are in a rush, there is plenty of food to go. The orange is a bit lacking but I was fine with that being a free meal when other hotels I have to pay a lot extra, and the opening times on the weekends is 7-11, a real good time range. The hotel room was quite nice, TV froze at times on the menu, might just be the one TV however. The shower was pretty impressive, really nice. Beds are alright, could have been better. A decent view from the windows. The parking was brilliant we found a space straight away after driving into the city after 4 hour drive. Was about £6 per a night of parking. The location is really good for driving straight in from the motorway, easiest city drive in ever.

If I could give this place more stars I would as it in my opinion deserves it. Very friendly reception staff. Wheelchair accessible throughout the entire building. . The room is very clean and made up well with coffee and tea facilities. Rooms are cleaned for you daily with fresh bedding and towels. The bathroom is amazing and modern with a lovely power shower. Included in the price is a free breakfast whether you want a cooked breakfast or a choice of cereals and fruit, plus free coffee or fruit juice and you can eat as much as you wish to. It has a well stocked bar along with a extremely high quality menu at a very reasonable price. Plus a choice of snacks should you miss the restaurant times. All in all the Holiday Inn Express in Sheffield far surpasses its 3 Star rating and I will definitely be staying there again and I would highly recommend it for both families and romantic couples . Thanks for a lovely weekend away........