Greggs

Awful service from Juanne. She didn’t say hi or bye and treated me very rude just because of my colour. If you don’t even like coloured persons I expect Greggs to train their employees to treat all the customers evenly and professionally.

Waited fton 16.00 pm for just under 20 mins to get served whilst one assistant served and another cleaned the glass. Terrible service only then to be told the cafe was closed and it was a take out service only . Assistants should be putting customers first not cleaning whilst the queue is out the door as a minimum customer service standard . Also if the cafe area is closed a sign should be displayed.i am not a mind reader ,total waste of my time .would score 0 if I was able to .

Ordered a bacon roll and latte, the member of staff an older lady was very abrupt with no manners at all, my bacon roll was cold, que was out the door so didn't bother going back in to complain, worst Greg's I've ever visited 😡

Really disappointed and disgusted with a staff member today. I work as a member of staff for a college which caters towards children with learning difficulties. Myself, two colleagues and two students were on a College sanctioned outing, where we decided to stop at Greg's for some refreshments . Once seated inside, having already purchased our drinks, one of the students requested a cookie but the queue was already quite long. To avoid the student having a meltdown in the middle of the store, I went up to the staff member at the till and tried to explain the situation, asking if I could quickly pay for a cookie. The member of staff (who I later found out was the manager), told me "you have to queue up" in a rather rude tone. I tried to apologise and explain the unique situation, however I was blatantly ignored. The lady who was being served at the time offered to purchase the cookie for the student (a very kind act i must emphasise), however the manager told her no and wouldn't accept the money. I went back to the student to try and explain that we'd have to wait to get the cookie, but the student was getting distressed, so I ended up going back to the till, and a younger staff member saw me waiting and offered to serve me. I am very grateful to this staff member, however disappointed in the manager. More than anything, her lack of acknowledgement or proper communication with me was the most disappointing. I understand that it was a delicate situation as there was a queue, however, the customers in the queue were fine with me going ahead of them as they could see the child was getting distressed, therefore the way the member of staff handled it was disappointing and completely inappropriate, specifically in the way she completely failed to acknowledge me as a customer, and out of spite, rejected another customers offer to pay for the cookie.

What can we say? The queue was out the door, we sat outside, it was lovely