DoubleTree by Hilton York

Excellent 2 night stay, great location. Lovely, spotlessly clean and very comfortable room. Very nice toiletries provided. Room was a good size and well presented. All staff from reception, breakfast team, bar and housekeeping were welcoming and made our stay very comfortable and relaxing. Breakfast was delicious with attentive team on duty ensuring all options constantly available and making us feel welcomed. Thank you to you all, you're doing a great job.

I am not sure why this Hotel has so many negative reviews, the hotel is lovely and really close to everything, the parking at the hotel is limited but there are 2 massive parking areas within walking distance. The staff went above and beyond to accommodate our large group of people, the bar area is nice and cozy with some games available. Yes the rooms could use some upgrading but the beds were comfortable and everything was very clean.

So disappointing! We feel totally taken advantage of after paying a small fortune to stay here. As others have said, whilst the lobby is lovely, some of the rooms are located in an out-building which resembles a HMO or old B&B and unfortunately this is where we stayed. There's a steep staircase as soon as you go in, door handles were hanging loose and not closing properly. Creaky floorboards and very tired decor. Large, cold bathroom with cheap wood effect flooring and old-fashioned accessories. The room itself was very cold and the heating was clearly not working as two small storage heaters were provided - which says it all. Bathroom door did not lock and toilet roll holder was hanging off the wall. Carpet not hoovered properly. The bed itself was comfortable and breakfast was decent. All the staff we encountered were also lovely. But this is a really sorry state of a hotel and we feel obliged to warn others away unless you don't mind being totally ripped off. The standard of this accommodation does NOT meet my expectations of a Hilton at all.

We came here for a romantic weekend away, we arrived early, parked and went into town for a look around to come back later. As we couldn't book in until 4pm. The reception area is lovely, warm and welcoming. When we returned, we booked in and were taken to our room, we were taken outside, down the pavement and into another building, which was, we thought a bit odd. It was a building with three rooms downstairs and three rooms upstairs, the room was small simple and functional, the bed comfortable and the decoration, underwhelming. After we had unpacked we decided to have a nap before dinner. After a few minutes all we could hear was creaking floorboards from the room above! We had hoped that it was a cleaner or something and wouldn't have it later on but no, twas not to be. Between the laughing,joking and chatter in corridor, the traffic from being right on the main road at ground floor level and the creaking floorboards from above, we did not have much sleep. All in all a far worse experience than the price charged from a reputable hotel chain would imagine. Thankfully the beautiful city of York itself made up for any lack on the part of the hotel. P.s. breakfast could have been wetherspoons and I wouldn't have noticed the difference, not a compliment. Suffice to say we shall not be staying here anytime soon.

This is not a 5 star hotel but for the price I honestly don’t think you can beat the service of the staff (they were incredibly accommodating, engaging, and strived to make the time efficient and enjoyable). The food was adequate for dinner and breakfast was more then we were anticipating. Again, it isn’t the ritz, but we just kept commenting to each other, dang, this place is clean, organized and more than we would expect for the price. Well done!