Dr. Bance & Partners

Just awful. I feel neglected and dismissed by these doctors all the time. The receptionist is the rudest woman I ever met and the doctors don't seem to want to see patients at all about anything since they have brought the new patches system in. I am so disappointed in the care I receive from this place and its people. I no longer have any faith left and this place should be taken over by someone who cares about the people or shut it down completely. Would recommend finding another local doctors and try them because these really don't show any care here. Only usually leave good reviews if I leave any but people need to know about this place. Just honestly don't have any hopes here for you or your children. They really don't care.

Worst GP surgery I have ever used in the UK staff are rude .its impossible to get an appointment and constant mistakes with prescriptions . Don’t go here if you have any illness that requires treatment because they don’t care . Telephone appointments are horrendous drs don’t listen to a word you say and make there own mind up on what you said that’s if you can actually get to speak to a Dr because most medical issues are dealt with by reception it seems they have all got PhD in medical knowledge and seem to have been instructed to do there own due diligence on what is a medical condition and what isn’t . Apparently a chronic condition requiring a face to face with a GP isn’t a reason to get to see a dr or even get a phone appointment within 14days ! Beware this is a horrendous service and it’s not just me who has had issues my whole family have had the same issues and my son also has chronic illness and disability’s this surgery has never heard the words caring empathy or understanding . They even refused to give him his repeat prescriptions so I had to go to his consultant at LGI to get the prescriptions issued 2 days after he had no medication we finally got them to write a prescription after this surgery was emailed by one of his consultants ! There is a catalogue of issues far worse and they will be reported to nhs England and any relevant authority’s !

Since they changed to a call centre for appointments it’s got rediculous to get an appointment told that only astleford Dr surgery is sterile for taking stitches out (how rediculous) and as there are no appointments left, told us to go to hospital to have them taken out. This is the second time this has happened, it was so much better when you phoned the actual surgery you wanted an appointment at.

This is doctors surgery has been there for me and my children .reception staff are very discrete. The doctors always have time to listen

NEVER ANY NURSES!!! And really rude staff when you ring to make an appointment. Never know a doctor's where you ring a call centre to make an appointment. Absolute joke!!!