Tesco Express

Parking is good and the store is well stocked if not a little small, the problem is the staff or rather 1 member of staff. The older grey haired lady who has already been mentioned in a number of reviews on here, has the worst customer service I've ever experienced. Her attitude towards customers is you're an inconvenience. She's rude with an extremely unpleasant, unapproachable manner. I won't leave a huge example of my experience but safe to say if you go in there on mornings, you'll know exactly who I'm talking about. She is a terrible ambassador for her employer, Tesco's clearly don't have performance reviews for their staff. Take my advice and drive a little further into Castleford and use the small Morrisons.

This is a shocking Tesco express. The cash machines has been out of order for a week and the Evri collection service is pointless as they can never take any parcels. It’s far too small and overstocked to be able to walk around. Not a great shopping experience for Tesco …

Normally I don't have bad experience in there because I don't deal with the staff. The store can be chaotic in stocking but that's understandable due to being an express store. This morning I went there as usual to get few things. Because I was in need of cash and the cash machine outside was out of service today, I decided to pay these few things at the till. I asked the oldish lady with grey white hair at the till if they offered cash back. She initially didn't reply to me pretending that she did not hear me! I asked again. Then she promptly and briefly said no. After she scanned my purchase and I settled my payment, all she offered was a cold unwelcomed facial expression, completely opposite customer service you would get at a big store like Tesco. And no thank you or whatsoever that makes me their customer. It is an express store but it doesn't mean we can't use the till. Or does she want to be replaced by the machine? Or is it wrong to ask if they offer cash back? Tesco Express please train your staff including those at the express store with proper customer care and manners!

Drop off point for Evri but nearly everytime I try to drop off a parcel I am rudely told they are full and not taking anymore. Why be a drop off point if you haven’t the space to store them?!

Went to send a parcel and buy an item. Colleague was too busy discussing shifts. Rudely carried on with conversation whilst serving. Despite me explaining that I was struggling to type on such a small screen and obviously wearing both hand and wrist supports, no help was given or even an acknowledgement that'd even told her. V disappointing "service,"