Eric Wiley

Called in on a recommendation from another local Cas business, Friendly customer service, great product knowledge & competitive price. Delivered the same day on his way home . Now watching snooker on my new tv.

Top quality gear with expert advice from one of the towns best & longest established shops

Having recently upgraded my turntable, amp and speakers all from Eric Wiley, i couldn't be more impressed by the team and over all experience. Over multiple visits, I was made to feel welcome and not pressured into purchasing anything. It was important to myself that I was getting the correct equipment for my budget and space . The team were able to demonstrate and helped replicate the set up I would have. I even brought records in to play my media on the potential set up. The team was at hand at all points of the process to answer questions and concerns i had. I now have a fantastic setup in which i will enjoy for many years to come. Not only was the customer experience fantastic, the prices were fantastic! I would highly recommend.

I bought my first Hi-Fi system from this shop in the 80's and have continued to use them when I require a new TV or other electrical products as I have always found them very helpful therefore it was my first port of call as I decided to purchase a new sound system however I soon discovered their approach to customers has sadly deteriorated since my last visit. The shop offers various quality products therefore my limited budget of between £1500 and £2000 may have been the reason for the disrespectful way I was treated but I tried to explain that it has been a while since I purchased a new system and I was not up to speed with the new terminology but the sales assistant insisted in talking at a level way above my understanding and when I clearly explained that I did not understand what he was saying his response was to raise his voice and shout which makes things worse therefore I did not take home the new system I was expecting to. Very technical information is perfect for those who understand it but you should not make someone feel inadequate if they do not understand the terminology therefore my 40+ years of using this shop has now ended.

Recently got my speakers repaired via these guys and conversation turned to upgrading my phono preamp. No hard sell at all, just friendly advice. So pleased I decided to take them up on this - my newly fixed speakers sound amazing following this relatively cheap upgrade. Thanks fellas!