White Lodge Hotel Filey

Lauren on reception was brilliant- so welcoming and great at making guests feel valued & appreciated. The room at first glance was wonderful, spacious and with a stunning sea view. The en-suite was clean and functional with everything you could need. Shower gel shampoo shower cap soap etc. The complimentary coffee tea tray was fully stacked with an assortment of teas biscuits and Nescafé sachets. There was quite a bit of dust on things like dado rails and skirting boards. But the towels and bedding were clean. The bed base had a lot of marks on it and was totally exposed so it made it look very dated & grubby. Evening meal was slow service and totally underwhelming. Prawn cocktail had absolutely no flavour even with the lemon wedge squeezed over it. The fillet steak was coated in the strongest seasoning- I had to scrape it off and cut away the outer part of the meat. The seasonal veg was carrots and cabbage I was disappointed with that too. I looked at the dessert menu and was going to order one but they took so long to come back to me I had gone off the idea. It really is such a shame because I’ve waited to stay at this hotel for so long and to receive the free room upgrade was so appreciated. I will stay again but I won’t use the restaurant fir my evening meal. Breakfast was ok- poached egg undercooked the white was still runny! Black pudding was too thick so was almost raw. Bacon and sausage were tasty and cooked well. The staff and location are the hotels best assets. The kitchen and restaurant need a shake up.

Our third visit I terms of staying, but we've done here several more times. Always the same, "old fashioned" excellent service, by which I mean in the spirit of customer service. We'll be back.

A place where you really can unwind and relax. The rooms were very clean and very modern in decor. Above all the staff were absolutely fantastic. Thank you for a lovely stay.

Lovely hotel and location. Room very clean and staff lovely. We like to sleep with the window open, but the room had a large vent outside our room which was very noisy, had to shut them, so very hot, and staff talking loudly under the window. Would expect better for the price paid for bed and breakfast £186. Wouldn’t have stayed in that room if we had known beforehand.

Love this hotel, just stayed here 5 nights for old girls 65 th birthday, and as a previous visit thoroughly enjoyed our stay. Many thanks to the management and every single member of staff for making us welcome and comfortable