Matalan

We had a disappointing experience with a staff member named Sa**ab during our visit on 15.11.25. We were asked if we wanted to use self-service, and when we explained that we preferred not to because we had a baby with us, the staff member seemed clearly unhappy about it. Her attitude felt grumpy and unwelcoming, which made the interaction uncomfortable. After making the payment, the purchased items were left on the counter for us to bag ourselves. We had to ask the staff to pack the items for us, which added to the poor experience. On a positive note, other staff members were friendly, and the shop had a good range of stock.

A great store to find clothing, lingerie and homeware clothing ranging from Womens to men’s to children’s and footwear and home wear. There’s always something for someone and there’s luggage available as well. There is plenty of parking available which is free changing rooms are comfortable and spacious.

Fabulous helpful staff. A lady supported me with my shopping and checked I wasn't missing out on any vouchers that had been sent to me. Ended up saving £12 on my purchase. Great store!

Second time I've been in the last three months and never again! First time I was followed around the store by none discreet store detectives ( I've never stolen anything in my life but felt so uncomfortable I just bought something near the till to get out ) Went Sunday with a friend and purchased £ 70 +items waited over 5 minutes before a till was available, only self service! It didn't scan one item so there being no staff about I banged on the counter really loud until a member of staff arrived who had to scan the last three items " because of a problem with the bar code " I had to just put my items on a heap next to the till as there's no room to pack anything, This is the worst experience of shopping? I have ever had, to top it all I wanted to pay with cash and couldn't only card which meant I had to mess around moving money from one account to another! Never again will I shop there again! Maybe if you took some staff off following innocent shoppers around and put them behind the tills you could provide a decent service!!!!

Do NOT order anything to the Matalan Huddersfield store! Not unless you want your order to go missing!! If i could have given no stars I would! Disgustingly unprofessional staff who have no idea what they are doing! 2 occasions I have been disappointed by Matalan Huddersfield. Once, my order was split in 2 packages, one clothing one homeware. When collecting parcel which in the email stated ALL items were ready to collect, i was only given one parcel. I was told the other parcel was homeware and I would get a separate email for this. I was then called the next day and told to collect my parcel as one of their unprofessional staff members didn’t give me! On a second occassion I ordered something for click and collect and never got an email or text for collection, which i ordered on 6/1/25! After going back and fourth, I was first told it has been collected which is diabolical as i had never gotten a text/email to collect and then i was told it was in store by customer services, who contacted the store and confirmed this but just hadn’t been scanned yet! Fast forward to today, the store is now claiming the order isn’t in the store!! Disgusting service and unprofessional staff! Safe to say i will never be ordering click and collect to this store.