Matalan

I don't know when the policy changed that without a receipt, you can no longer exchange an item for another item of gift card equivalent to its current value. Which I'd have likely been fine with - when attempting to return a gift for my daughter that was the wrong size - had the staff member explained it by engaging me like a human being. Instead, she went immediately on the offensive and acted like I'd stolen the item and was trying to pull off some sort of scheme to get - at best - £3 on a gift card for a shop I never visit. Absolutely disgraceful staff conduct. If I didn't shop here before, I certainly won't be from now on.

Excellent store.Clean,well organised with quality goods.Staff are very helpful.

Really enjoyed shopping here after ages.. it's got good quality clothing and kitchenware items.

Check out process is a nightmare, not to mention the lack of sizes for suits. Went in to buy a Tux and spend ~£200, left without buying anything out of frustration. Very poorly managed.

Tried to get in touch to discuss getting a refund on two sets of matching bedding “Geo Pinsonic duvet sets” I purchased from this store. When I used them for the first time the pillows got tears in the seams and became frayed ..?? It’s happened to both sets one in blue and one in cream and it’s impossible to get in touch with anyone to resolve the issue.