TK Maxx

New to the area and this store, lots of lovely gifts but not a great line of clothing. A young store assistant called Jasmine was amazing, very polite and friendly and so helpful that I came again a couple of days later and picked up more gifts. Thanks Jasmin ❤️

I was served by the loveliest lady this morning. OLGA was courteous, smiley, helpful and an absolute credit to the store. She brightened up a dismal, cold day and I left the store with a bounce in my step. Thank you Olga xx

Poor management of keighley tk maxx store and sell faulty items. Purchased an item and gave it as a gift but binned the receipt, the item turned out to be faulty so I took it back to the store to get an exchange or refund. Manager denied that the product was sold at that store. As I didn’t have the receipt there was no evidence that I bought it however I gave the date and time of transaction so he could look on the system to find the transaction. He said there was “too many” transactions to look through and that it wasn’t part of his job to do this. Even more concerning, the manager told us to return on another day when he was not present, so that another staff member might assist me. As the store manager this was his duty to handle matters relating to faulty merchandise in a professional and responsible manner. Instead, he denied that the item had been purchased from the store and suggested that I return on a different day, at a time when he would not be working, in order to receive the assistance I was entitled to. This is not only an abdication of responsibility but a clear admission that he had no intention of dealing with my complaint properly. Following this unsatisfactory interaction, I contacted TK Maxx’s customer service team. Within minutes, the online support team, based near London, was able to locate the transaction without difficulty—something the store manager had claimed he was unable to do using his own system. His attitude was dismissive, uncooperative, and lacked even the most basic standards of customer service. As a paying customer, I expected to be treated with respect and for my concerns to be addressed professionally. Instead, I left feeling ignored, frustrated, and deeply disappointed by the conduct of someone in a managerial position. So much of my time has been wasted in this process which could've been dealt with if the manager did his job properly. I’m just glad the online team helped me out and reimbursed my money!

A good selection of clothes from kids to adults. There are also household items as well as toiletries. Prices are reasonably priced. staff are helpful in store.

Asked about some shorts I found missing half of the set and wether I could get them discounted as they were the last of the size just to be met with I don't think so luv they're somewhere acting like we'd taken them off ourselves. Very disappointed with staffs attitude as it was out first time visiting the store. Won't be returning