Browns Family Jewellers - Leeds

Dear Brown’s Jewellers Management, I’m writing to make a formal complaint about the disgraceful experience I had at your Crossgates branch. I contacted your company online about selling my 9ct gold Cuban bracelet and was told to bring it into store for a valuation. I genuinely wish I hadn’t bothered. From the moment I walked in, the two women behind the counter were rude, dismissive, and completely lacking in basic customer service skills. Their attitude stank — no greeting, no professionalism, and certainly no respect. It was clear they couldn’t be bothered to deal with me properly. One of them asked if I’d had any other quotes. I said no, because I wanted to see what Brown’s would offer first. She then claimed the clasp spring was “damaged,” which is nonsense — the bracelet is only about eight months old and in excellent condition. She then had the nerve to offer me £600 for a 22-gram 9ct gold Cuban bracelet — an insult, and frankly, an attempt to take advantage of me. To prove my point, I went straight to Hymans Jewellers on Call Lane in Leeds city centre the same day. They treated me with respect, were honest and transparent, and paid £770 without hesitation. That’s £170 more than your so-called “valuation.” Your staff at Crossgates clearly need serious customer service training — and maybe a reminder that honesty and respect are supposed to be part of retail. Based on my experience, Brown’s Jewellers are either completely out of touch or deliberately trying to rip people off. I’ll be sharing my experience publicly to warn others not to waste their time or money at your stores. I expect a written response and an explanation for the behaviour of your staff and the insulting offer I was given.

Hands down best experience with a jewellery shop I've ever had, I explained to the gentleman that I've started my own business, and trying to find some gold and silver pieces as close to spot value as possible so I can make a little profit on each item, most jewellery shops I've been to pull a sour face when I mention spot value jewellery, but the gentleman came out from the mirrored glass and shown my multiple items in that range, deffo recommend, and I'm definitely coming back

If a car crash was a Jewellers, it would be this place. This happened last year. Initially my wife and I got quotes for wedding rings in the Sheffield store, this was the second quote we've gotten from this chain of jewellers as we wanted to make sure we got it right. We were quoted about £500 for two rings. A month later I go to the Leeds store, hand them the quote and tell them I'd like to put the deposit down. The woman took the quote card and looked very confused, she then disappeared in the back for about 15 minutes and came out with a big page full of sums which I would have needed the Rosetta Stone to make sense of. Apparently the price of the rings had doubled, going from £500 to £1k. I understand gold goes up a lot, but not 100% in 30 days. When i asked for an explanation, the woman in question literally laughed at me and gave me the impression she didn't really care, that I should just deal with it and accept it because she said so and she knew best. And the fact that I had a hand written quote from the same company didn't make any difference, what she said went and that was just the way it was. She then proceeded to tell me she could offer me a 10% discount from the whole price. In reality, that meant she could add 80% the price the same company quoted me 30 days previously. I of course, made a complaint which went absolutely nowhere. I was advised that different branches of this chain of shops use different suppliers, and apparently this allows the huge disparity in price. Heaven forbid a company provide consistent service across its whole operation. And that unfortunately was kind of it, no attempt to put it right, no promise of investigating poor staff attitudes, no commitment to any kind of joined up thinking. Naturally we went elsewhere because I'd rather set my money on fire then give it to this company. And I would recommend you do the same. To me, my experience with this jewellers smacks of nothing more than a self-important company thinking that it's ok to use predatory business practise and the worst kind of opportunism. It's hiding behind a facade of a pretentious family business whilst trying to inflict crappy, corner cutting, business practises on to customers rather than actually prioritising good customer services. If I was buying a pair of socks, fair enough, but when you're asking people to fork over hundreds of pounds, better service is needed. I would genuinely recommend you go anywhere else than here.

⛔️ ⛔️ Went here with some scrap gold offered me £17 a gram for 9ct but there was sovereigns and everything in the bundle which I know are 22ct . The next jeweller I went to offered me £28 a gram for 9ct and pulled the sovereigns out so I got a higher price for them . Well worth an extra £1000 that I got on top of what these conmen offered me . Avoid Avoid Avoid ⛔️⛔️

Not a fan honestly, service is very friendly, shop is clean but the price offered on selling jewellery felt like scalping, offered 30% lower trade in prices than shops within 10 min walking range. Ultimately, if you want to sell your pieces, you're not going to care about how nice a shop is but the price you can get for your articles of jewellery. Not the fault of the staff, but prices themselves.