Nando's Middlesbrough

The way this Nando's is run is bad. When we got there we waited in the queue which in itself isn't unusual but when 70% of the tables are empty begs the issues. We were told that we couldn't be seated while the kitchen catch up with the current orders. All this time the queue was getting bigger. Previous occasion there were no chicken on the bone available and we asked if that was the case on this visit, it wasn't but instead there was a 40 min wait for chicken on the bone. We asked why and it was because the machine doesn't tell them the stock is low, so why don't they check manually??? We ordered food not on the bone and that took a very long time to arrive, we waited over half hr so could have had chicken on the bone considering how long we waited. Tables next to us were all complaining about time taken for food to arrive and a couple tables complained about food not arriving. The experience was poor and in all fairness to the waiting staff they were still providing a good service to customers and were all so lovely and understanding of our complaints. These staff were taking the brunt from angry customers when the management should have stepped up but instead casually going about their day as if there wasn't any problems. If it weren't for the waiting staff, my 3 star for this review would have been a 1. Management need to wake up and realize it is not fair on customers to wait this long and not fair on the staff who were having to deal with all the issues and complaints. Nando's reputation is very important for the brand but this specific restaurant has put it in jeopardy

My partner and I visit this Nando’s in Middlesbrough regularly, and it never disappoints. The restaurant is always spotless, the food is consistently on point, and the staff are genuinely friendly and welcoming every single time. A massive well done to Paddy and the whole team for keeping the level of excellence exquisitely high - it really shows in every aspect of the experience. The management here is outstanding, and it sets this branch apart from the rest. Without a doubt, this is the best Nando’s in the UK. Highly recommended!

We were a family of five arriving for a quick bite before the football. We had a brilliant experience at this restaurant thanks to an outstanding manager and her great team. Everybody was very friendly, the food arrived promptly and tasted great.

This was a fantastic restaurant for dining, with a stylish design featuring patterned shapes and different coloured lights! The counter is well-presented with menus readily available from which staff told us what items were unavailable, water is readily available from the machine with ice too. I had deliciously hot Chicken Wings with peri-salted chips and mint peas, sitting comfortably and also the toilets were very clean!

Food was lovely, but as it was a take away. The mac and cheese was a bit wet from the container, chips and burger were luke warm by the time we got home. We live 10mins from the branch. Would definitely recommend sitting in as we have done so in the past.