How A York Care Home Fulfilled A Resident's Wish For A Red Car And A Cup Of Tea

Ever look out of your window at the same building every day and wonder what it's like inside? For Lorna, a resident at HC-One's Ebor Court Care Home in York, that building was an Arnold Clark car showroom. It wasn't about wanting to buy a new motor; her wish was much simpler and lovelier. She just wanted to pop over for a cup of tea and, if possible, see a bright red car. It sounds like a small thing, but it's often these little moments of kindness that make the biggest difference, turning an ordinary day into a really special day.

A simple wish takes flight

Lorna could see the Arnold Clark sign from her room every single day. So, it's no surprise it was on her mind. She mentioned her simple wish to Denise Cooper, the home's Lifestyle Manager. It wasn't just a passing comment. Lorna was clear:

"I want to go to Arnold Clark for a cup of tea and see a red car." For the team at Ebor Court, a wish like this is a call to action. As a Lifestyle Manager, Denise's job is all about creating engaging activities and fulfilling the personal wishes of the residents, and this was one she was determined to grant. Showing this level of care is what makes a care home feel like, well, home. Denise didn't hesitate. She picked up the phone and got in touch with the car showroom, hoping someone would understand.

She reached Danny Cunningham, a sales representative at Arnold Clark, who got it straight away. He didn't just say yes; he was enthusiastic about arranging a proper tour for Lorna. This is a perfect example of community kindness in action. It shows how local businesses and adult social care providers can work together to create wonderful experiences. The plan was set, and Lorna's special day was about to happen. For the residents at Ebor Court, seeing a wish like this come true is a powerful reminder that their hopes and dreams matter, no matter how big or small.

The grand tour and the gleaming floors

When the day of the visit arrived, there was a real buzz of excitement. Danny Cunningham met Lorna, Denise, and Carer Christine Burnett with a big welcome. He then gave Lorna a fantastic grand tour of the entire Arnold Clark car showroom. This wasn't just a quick look at the cars; Danny shared the history of the place and answered all of Lorna's questions, making her feel like a VIP. It was a proper, personal tour.

Sometimes, it's the unexpected things that you remember most. For Lorna, it was the showroom's gleaming floors. She was absolutely fascinated by how polished they were, saying they looked "like it's raining." And, of course, the main event: she got to see a beautiful red car, just as she had wished. To top it all off, Danny gave her a little flag from one of the cars as a keepsake from her special day. It was a small gesture, but it meant the world. Speaking about the visit, Danny Cunningham said: "It's a pleasure to help out. I'd really like to think if it was my grandma, someone else would do the same for me." It's that simple, human kindness that shines through.

More than just a visit

This heartwarming trip was about so much more than just cars and tea. It was a beautiful example of person-centred care, which is at the core of everything HC-One does. The team at Ebor Court, a provider of specialist dementia care, understands that these moments are vital for wellbeing. Denise Cooper, the Ebor Court Lifestyle Manager, put it perfectly:

"This visit was a wonderful reminder of how small gestures can make a big difference in our residents' lives. Seeing Lorna's smile made every effort worthwhile for the special day."

This event is part of a much bigger picture at the care home. It's a reflection of HC-One's commitment to providing excellent adult social care. This includes their all-inclusive campaign, which ensures that residents can enjoy a full and active life without worrying about hidden costs. The focus is always on the individual, whether that's through specialised dementia care or simply taking the time to listen to a resident's wish. It's about celebrating life's joyful moments and showing true kindness in every action.

Life at Ebor Court in York

So, what else goes on at the Ebor Court care home? Lorna's trip to the car showroom is just one of many engaging activities designed to bring joy to the residents. The team works hard to create a vibrant and supportive community where everyone feels valued. The goal is to ensure residents live their best lives in a place that feels safe and happy. The activities programme is packed with things to do, making sure there's something for everyone.

Here's just a little taste of what residents can get involved in:

• Themed celebration days: Marking special occasions throughout the year with food, music, and fun.
• Music therapy sessions: Using the power of music to connect and uplift spirits.
• Visits from local schools: Bridging generations and bringing youthful energy into the home.
• Community outings: Regular trips out and about in York and the surrounding area, just like Lorna's special day.

This approach to adult social care is all about creating memorable experiences and fostering a sense of community. The team at this HC-One home in York believes that care and kindness go hand in hand, ensuring that every resident, including Lorna, feels heard and cherished. It was a wonderful day for Lorna, the residents, and the staff at the care home, and a brilliant reminder of the good that happens when people listen and act with their hearts.