M&S Food To Go

Staff unhelpful and rude. In trying to use a sparks voucher that I’ve not used in the past the self checkouts were playing up and would not appear it or contactless payments. Staff refused to open a “normal” till. I was accused of lying when trying to use my voucher I was informed by the manager it most have been used before. I don’t expect this customer services from Marks and Spencer’s.

Smaller quick bite to eat type place, sell baked goods, meal deals etc

Need to learn how to treat Staff all the same. It only suits when your face fits. Need to learn to treat people in a good manner way... not making feel like they are not good enough..

Gave it only 4 stars because of the higher than average prices (captive audience and all that I suppose), because it is undoubtedly a little gold mine, with staff and visitors galore. They would probably sell a lot more and have local people shopping there if the prices were more realistic. (Ready meals worth it at 2 for £6 though, the Italian range are delicious.) Nice selection of hot and cold food though, and sometimes handy for pyjama sets too. I don't like that there was only self-serve till available. Some of us need human contact, and are sick of being treated like we are on other people's pay roll after we have done our own full-time jobs.

Prepacked Sandwiches were lovely with filling all the way through not just the areas on show. I felt like an idiot as I couldn't work the coffee machine, the staff was so helpful and made sure I got the drink I wanted and assisted me with the self checkout all without making me feel foolish or embarrassed so a big thank you to the gentleman on duty