
Primark
Discover the latest affordable fashion, beauty, and homeware trends at Primark, a popular department store in Thornaby.
Primark is a well-known department store located in Thornaby, Stockton-on-Tees, within the Teesside Industrial Park. It's a popular destination for budget-friendly fashion, beauty products, and homeware, making it a go-to for many shoppers looking for value and variety.
The store offers a vast selection of clothing for men, women, and children, along with accessories and seasonal items. Customers can explore diverse ranges, from everyday essentials to on-trend styles, across multiple departments. While experiences can vary, some visitors have praised the friendly and welcoming nature of the staff, noting helpful interactions during their visits.
Visiting Information
Primark in Thornaby is open Monday to Friday from 9:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 10:30 AM to 4:30 PM. The store features wheelchair accessible parking and entrance, ensuring a comfortable shopping experience for all. Payment options include credit cards, debit cards, NFC, and cash.
from 43 reviews
Google Reviews
Reviews from Google Maps.
Showing 5 of 43 reviews from Google Maps.Last updated 2 February 2026.
Rude staff that clearly woke up on the wrong side of bed. Paid for a bag at checkout and was then told they don’t have any. Then the young Asian lady stood there with a smirk on her face and said “would you like a 15p refund”. Then started laughing with her colleagues. Nah I don’t want the refund. Maybe you should take it and spend it on a personality you rude girl. Will be taking bags from primark from now on.
What a joke Primark has become with the quality of their cloths. I have 4 T shirts from over 10 years ago that have been washed over a 100 times. And have not yet once shrunk. Doesn't matter what T shirt I buy from the cheapest to the most expensive has shrunk from a xl to a small in a matter of months even when air dryed. Pathetic
Lovely shop, got what I needed. A very lovely helpful assistant called Zena, we had a short chat as she was from Kenya and myself also, she was so happy 🇰🇪🇰🇪
A great Primark Shop - most outstanding was the the helpful and considerate service at the fitting rooms (Ann) and similarly the pleasant staff interactions at the tills (Jackie + .?)
Not a fantastic homeware range. Appalled that the store has a no refund or exchange policy where receipt is lost, not even a store credit voucher to the item current selling price. Over 2 visits found the staff at new store to have a very cold hard demeanour and makes the store feel prison like. They have gone for security overkill in I’m presuming an effort to prevent shoplifting, but there appears to be 10 times more security guards than any other store surrounding it which seems excessive for such a small store. It would be fine if it weren’t for the disappointing attitudes of staff, complete lack of customer support in regard to returning items without receipt and kind of limited range
Location

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1 location
📍 Teesside Industrial Park, Unit 11 Goodwood Sq, Thornaby, Stockton-on-Tees TS17 7BW, UK
Details
Rating(Google)
Address
Teesside Industrial Park, Unit 11 Goodwood Sq, Thornaby, Stockton-on-Tees TS17 7BW, UK
Phone
01642 058778Website
Visit Website →Opening Hours
Source: Google