Wickes York

I normally use Wicks Northallerton, a good service and the products well maintained/stocked. I went to the York store due to a job location. Found the joint compound out of date, advised the manager, who was not the best to deal with. He said he would sort it.... i went back today, its still on the shelf and well out of date, apart from the odd bag, sadly some DIY people may buy it not knowing to look at the date, and your selling out of date products KNOWING which makes it worse ! Poor standereds !

Ordered a kitchen may... arrived in August fair enough. We were rail loaded into taking the only kitchen fitter they had available, they also stated theyde get all workmen in to do pre work, they didnt. I had to scrounge around and ask favours of friends. When it was ready for the fitter wickes sent, very little of the design fits. the doors for the integrated fridge freezer were wrong, kick boards wrong.sizes of boxing in wrong. We spent days and days waiting for the replacements wickes promised they had sent... they hadn't. When the doors came, the fitter didnt know to raise the fridge up to help it fit. (tbf the fitter did some great work to cover up wickes mistakes) Now We are waiting for someone to come and actually fit the doors for the integrated fridge again. Heres the real issue, trying to get these issues sorted has been a nightmare... our fitter desperately tried to get wickes to send the right stuff. we contacted them... they said they would escalate they never did. We had to keep chasing and chasing each time being passed from pillar to post. We've had calls from their customer services claiming they have spoken to us when they haven't.. . thats been a good one lying straight to our faces effectively. They lie about price being 50% off... they double the price of units before a 50% sale... thats not my facts but bbc watch dog. There's a facebook website that reviews wickes kitchens i suggest any one reads that before going through wickes for a kitchen. Get your own fitter if you do... they add an absaloute fortune on top before the poor fitter gets paid. Pathetic after sales, pathetic designs as nothing fits. I urge you to think before you buy.

A modern, clean store I bought a few small items at. No queues with bored staff that were happy to suspend their lighthearted pass-the-shift conversation to serve (many aren't). Convenient location for me attending a meeting close by. Used their 'Trade' scheme card.

Do not use. Shocking firm and the customer service is nonexistent

Fantastic team lovely fruendly service ....