Tesco Extra

Lovely staff was looking for some spiced rum to have over the festive period however due to what i assume is high demand there was none available on the shelves. Thankfully a generous employee named jack helped me upon my request and retreived the rum for me with perfect manners and proffesionalism.

I placed an online order to be delivered today. It said on the app that it would be with me between 10 and 10.30am. I waited until later in the afternoon and contacted the store. I was informed that the driver had told them he had attempted to deliver my order and I wasn't in. I was in fact at home and no one pressed the intercom button, entered the building or knocked on my door. I now have to wait up to 5 days for a refund before I can reorder my food. I have been left without enough food or money to get food. I am registered disabled and I'm going through a bad patch with my mobility and I'm not able to go out. I am extremely disappointed with the way this situation has been dealt with and I will be sending in a formal complaint to Tescos head office.

The stuff and very rude and they need some proper training for how to talk to customers especially at self service. They treat people harshly and when you want to get some item approved they are taking forever to approve it and then they go away and you have to look for them again to get the security tag off and you have to show a receipt to the same staff member which had approved your item and probably saw you pay as well. And then you need to show the receipt again for the security. They treat you like a criminal.

Tesco has opened its terrible cafe/restaurant who serves a £2.50 seasoned chips but look at the portion 18 tiny slices of potatoes, appears pale seasoned doesn’t it? Zero presentation omg. I complained to the chef over the counter and he said it was seasoned. But for the second time around I had to ask one of the lovely waitress asking her opinion as to why seasoned potatoes were looks pale and tasteless? The waitress agreed that the chips were ordinary and took the portion back to the counter to be replaced. We’ve got seasoned chips (20pcs) in the end lol thank you for the waitress who listened my complaint. I wont recommend this place, I will go somewhere else instead.

Tesco Batley has improved so much over the last 18 months or so, the customer service is friendly and the staff are helpful. Today Connor assisted me with a basket check and he went above and beyond to provide not just just service but exceptional service. He was friendly, engaging, polite with a smattering of cheeky and an excellent communicator all whilst continuing to do his job. Made my experience a pleasurable one.