B&M Store with Garden Centre

Just left the Featherstone store, customer service absolutely awful,2 members of staff taking about another colleague totally ignoring me at the till, lady serving me didn't speak look at me just carried on with the conversation!!!! Think she only noticed me when I snatched my receipt out of her hand

Store is good and well stocked. Most of the staff are fine but I've been served by 'lucy' numerous times and she can be incredibly rude. If there's another till available I'll go to that, even if it means queuing a bit longer. I understand we all have off days but as its happened multiple times perhaps she could do with a refresher in customer service skills.

Walked in store and was approached by 2 members of staff saying that I have been seen on cctv putting something in my pocket so I emptied my pockets and told them I had a unlit cigarette in my hand which I put in my pocket when entering the store. Which they accepted and I proceeded to pay for the goods I had. I feel that I was a victim of discrimination due to my appearance has I was in my work clothes also these assistents were not security or S. I. A trained or cctv operators they were shop assistants it was very embarrassing to say the least.

Call into Featherstone branch over the last couple of weeks and l must say that the staff have been fantastic only too happy to help a pleasure to chat with a credit to the team there

Not too busy. Customers still following the Co-vjd rules and the majority still wearing face masks/coverings. Great variety of goods on sale. Helpful staff when help needed to locate what I intended to buy and eventually did. Well done all !!