Costa Coffee

Allways pleasant service at this branch, food very good, allways busy which tells you something. Bring my elderley mum here whos 90 she loves it.

Visited Costa today, a bank holiday, and was pretty disappointed. Arrived with 40 minutes to spare before the closing time listed, but the young lady at the till refused to serve any food. Apparently, she'd already started the closing routine and turned off the ovens, which meant no food items were available. If a place is open until a certain time, customers should be able to get the full menu until then. It felt a bit early to be shutting down service, and I left without getting anything. Hopefully, this can be addressed so others don't have the same experience.

Extremely Unprofessional Experience at Costa I had a deeply disappointing experience at the Costa located in next store Guiseley. After travelling for several hours, we stopped intending to purchase coffee and use the restroom. We approached a barista named Tom, asking for the toilet code, and were immediately and rudely told, “It’s not a public toilet—go to McDonald’s across the road.” His tone and manner were unnecessarily hostile and unwelcoming, especially considering we were clearly intending to be paying customers. What made matters worse was that as we were leaving, another customer kindly shared the code with us, only for Tom to shout across the café, repeating loudly that the toilet "isn’t public," in a tone that was aggressive and embarrassing. This unpleasant and unprofessional encounter completely put us off not just that location, but the Costa brand as a whole. Treating people with such disdain—especially potential customers—is unacceptable. Costa should seriously consider the kind of image this employee is projecting on their behalf. Until we see evidence of better customer care and staff training, we will not be visiting Costa again at any location.

Tried their new summer bubble frappe. It was delicious, will be trying the other flavours. The staff were friendly and the tables were clean.

Called in on a very hot shopping day and was greeted by the most helpful lovely lady here, wasn't sure what ( being me) to get and she was great so lovely, Best drink I've had here, and it was clean and nice, did not use the toilets but it was one of the nicest Costa I've been too ..🥰