Bettys Café Tea Rooms Harlow Carr

My husband and I are avid fans of all things Betty’s, but their fondant fancies are our favourite. So when it came to deciding on our wedding cake, their fondant fancy wedding cake was the obvious choice. We made the order by phone, and their friendly customer advisor went through all of the details slowly and carefully to ensure everything was correct. They were also really helpful, answering all of our questions and offering advice. Two days before our wedding, we collected our cake from the tea rooms at Harlow Carr. The staff there were so lovely, and were genuinely excited for us. We checked over the cake and it was perfect. On the day itself, the cake looked beautiful on its stand (which my husband had made himself), and it was absolutely delicious! We also received lots of compliments from our guests. We loved the special touch it brought to our day; this cake was a bit different, but still so elegant, and felt very personal to us. Thank you Betty’s for making our perfect wedding cake!

We absolutely love Betty’s and are regular customers in York. We went to Harlow Carr for the Christmas lights on a heavy rain evening last night and decided to get the kids a snack and drink at the hut to try and warm up. Even at the hut, we couldn’t shelter from the heavy rain. On leaving, we saw another Betty’s on site a little over 100 meters away with regular Betty’s prices. So we felt robbed! Not only this, I had asked for 4 fondant fancies - 2 chocolate & orange + 2 holly/red parcel only to learn we had not only paid more but that they had packed as all 4 holly/ red parcel and zero chocolate/orange. A 20% increase in price at the hut! See our receipt + price pictures at the same Betty’s on site and another of our wrong order. Disappointed.

Luckily no queue on this day we went. Otherwise you queue at the door first come first serve. Lovely staff however not good service. My friend is lactose intolerant. Ordered the burger without cheese, all was ok. Drinks came and lovely. Burger arrived with cheese on, confirmed with waitress who said there was no cheese yet you could see it was there. It had been scraped off after cooked on. The waitress kindly took it back to which the chef sent it back out saying it had no cheese on. The waitress came back to say there was no cheese that the chef had confirmed so we lifted the bun to show a yellow cheese deposit on the sides where it had melted down. She apologised and returned with a fresh burger about 10 minutes later. My club sandwich was devine though and would highly recommend, note it doesn't come with chips though! We did leave a tip, but felt they had not upheld their usual expected excellent standards. Disappointed and wanted to voice concerns here so if anyone has any dietary requirements to be aware they do not necessarily take note.

Dear Googlers - any visit to the Republic of Yorkshire requires a trip to the institution of Betty's. Service always extremely pleasant and staff diligent and precise. Food is excellent. The new Black Forest choux bun filled with chocolate cream and topped with cherry's and cream is a triumph. Beware though. The queue to get in starts in earnest about midday. Worth the wait though.

Think it's over hyped. Scone not warm, earl grey tea not as fragrant as the one I have at home. Bit disappointed. Service is good though and nice seating.