WHSmith

Shocking experience. One staff member on duty in a busy station shop, and he point-blank refused to serve anyone because it’s now supposedly “self-service only.” An elderly lady was clearly struggling with the one and only self-service till, which then went into error — and still, he just stood there stacking shelves, ignoring the growing queue. No help, no interest, no basic decency. It’s an absolute joke. One till, no support, and a complete lack of care. I walked out and won’t be returning. 28th June 15:35

Shocking customer service - staff member was too busy putting out stock to serve an old lady who didn't know how to use the self service till then the self service till was on red so she was needed and still carried on putting out stock with a massive queue. Walked out and won't be back - she refused to serve anybody until she had finished. 9th June 2025 at 0800

Great place to get stationery, snacks and books to read.

Visited 16/02/2023 and the cashier I believe was the manager. Instead of giving good customer service she opted to be stroppy slamming her hand down on surfaces and just unpleasant to speak to in her tone. Her colleague was across the room and she told him quite sternly "come over and serve I've got things to do"... I don't care about your books, you need to be decent to staff and customers as respect goes a long way. Please do better next time! - - - The shop overall has much to choose from but fits in the more expensive category however it is within a train station.

Friendly helpful staff and a good selection of stuff. The shop's wheelchair accessible (level access and aisles wide enough to accommodate a wheelchair, though sadly the doors aren't automatic, but they aren't too heavy and the staff are very helpful and will open the doors for you). Open from really early (6am) which is helpful too.