Cragg Hill Holiday Lets

Brilliant holiday stayed in the ‘Old Piggery’. Even though we got heavy snow on the Saturday we still managed to walk into town and back. Taxi was cheap into town also. Great views from the hot tub. This is our second time here and would definitely return.

Me and a groups of friends stayed here to celebrate a friends 30th. We were really excited to use the hot tub especially, that was one of the main reasons we decided to stay here. However, on our first night, 2 members of the group (one being me) came out with what only can be described as chemical burns from the chlorine. We have all used hot tubs multiple times before and never had this issue. We raised the issue with the hosts and they replied and came to check the levels while we were out and diluted the hot tub. The 3 who didn’t receive chemical burns used the hot tub 1 more time for a short period of time but the 2 with burns didn’t. After our stay we raised the issue with the hosts and air bnb as we felt we deserved some form of compensation. The hosts did not respond to any of air BnBs messages and now have claimed they never received them, saying to us via WhatsApp that they don’t deal with airbnb which seems very confusing as that’s how we booked the stay. The host did try calling us, but we declined the call because, as they have called us liars, we want to keep communication via text so we have proof of messages. Also we did not demand a refund in full, we were looking for a compromise but the host is a liar and uncooperative. From initial contact when we reported the burns (a month ago) we haven’t even received an apology. Didn’t want to leave a review like this but have tried communicating with the host and got nowhere. The house its self is lovely but would not recommend using the hot tub during your stay.

Oh what a piece of heaven you have here, your hard work and dedication has certainly shone through. Thanks to Stuart, Jo and team for an unforgettable gem. We have just got home on 26th June 2024 and we stayed in the ye old corn shed, the views were magnificent, the best holiday let we have stayed in as it has everything you need for a summer/winter break , we have been very fortunate with the weather and the hot tub only added to our pleasure. So peaceful , no car noise, no traffic, just the sound of donkeys, horses, a Cockerel and two stunning peacocks that certainly were not shy. We are already looking to book again this year to come back and enjoy some peace, tranquility and me time. Thanks again 🥰

Don’t use the hot tub!! 4 friends and I stayed here for a 30th weekend getaway. During our stay everything (apart from the hot tub) was lovely, the lady onsite was very helpful. Unfortunately, due to improper chemical balancing in the hot tub two of the group got chemical burns from using the it, crag hill cottage have no risk assessment for the chemicals they use which is very concerning. My friends have never had this issue in previous hot tubs. Obviously this affected our stay and they didn’t use the hot tub again, the ones without burns only did briefly, once more, after the hot tub was diluted. After leaving we raised this issue through air bnb, as they couldn’t get a response from the host we couldn’t get any form of compensation for the burns and potential scarring. I contacted the business owner and they refuse to help and frankly don’t care about the injuries sustained.

For the second time we have stayed this was for my 60th birthday Stuart Helen and Jo were absolutely fantastic there was a baby alpaca born on my birthday and they asked me to name him it was amazing would recommend too any and can't wait to book again thank so much from Marie Phil and Arron